Sales Executive

Job Title: Sales Executive Trainee NE (TS Exp.)

Job Profile: MS1526

Job Summary

As a Sales Executive (Timeshare Experience), you will be responsible for making meaningful moments for Owners, members, and guests. As a Sales Executive Trainee, you will contribute to the success of the organization and sales distribution site by effectively using sales techniques and processes to convert prospective owners into purchasers as well as reload Owners. You will also have the opportunity to develop relationships with prospective owners by soliciting and following up on referrals and leads. You will cater the sales experience to the individual needs and preferences of each potential owner and follow through with the sales contract process to ensure that all required paperwork and legally required documents are completed accurately and in a timely manner.

You will add to the success of the team by maintaining high standards and providing the best service. You will need to have a flexible schedule, communicate clearly with coworkers and guests, and follow the company's rules in all situations. Your responsibilities will also include but are not limited to: Maintaining the customer relationship after the sale is complete to ensure continued owner satisfaction with the organization and to develop future business opportunities (i.e., reloads, referrals, additional sales). This position may require a background check and or drug screen contingent on company policy and state and local requirements. Specific job duties may differ by property, size of team, or facility. Join our expanding team and become a valuable member where meaningful moments are made together.

Candidate Profile

Education and Experience:

• High School Diploma or G.E.D. equivalent is preferred but not required
• Proficiency in English
• Minimum one-year of timeshare sales experience within last 2 years required
• Proficiency in computer skills, specifically in Microsoft programs including Outlook, Excel and Teams preferred
• Incumbent is required to maintain an active and in-good standing professional Real Estate License where mandated by law
• Position may require background and drug screening, in accordance with state and local requirements.

Successful Candidates Will Be Willing To:

• Work at night (occasionally)
• Work weekends and holidays as required by business needs

Competencies – Personal Attributes: Dependability, Presentation, Positive Demeanor, Adaptability/ Flexibility, Stress Tolerance, Integrity

Interpersonal Skills: Customer Service Orientation, Diversity Relations, Teamwork, Influence

Communication: Listening, English Language Proficiency, Applied Reading

Analytical Skills: Learning

Job Specific Tasks

Giving Sales Presentations

• Follow and adhere to the Consultative Sales Process when presenting to Owners and guests.
• Establish trust with the prospective owner and Owners throughout the entire sales process to build ongoing rapport.
• Discover the needs of prospective owners and Owners through a series of strategically layered questions/discussions and utilize the information to customize the sales presentation.
• Provide prospective owners and Owners a Sales Gallery, Property, and Model tour specific to their sale distribution site.
• Explain the features, advantages, and benefits of the product and advocate the appropriate number of points to accommodate the prospective owners and Owner’s current and future vacation needs.
• Practice and continue to develop and improve sales script and presentation.
• Ensure a clear understanding of financing options and present as an approach to ownership.
• Prepare for daily appointments/tours (e.g., review tour sheet, owner history, presentation details, etc.).
• Follow up face-to-face guest interaction with email, phone, or mail correspondence and facilitate the use of Vacation Ownership Advisor.
• Answer Owner and customer questions regarding product information, servicing issues, construction work, financing, maintenance, repairs, and appraisals.
• Use, demonstrate, and/or coordinate virtual tour (eTour) software for guests.

Building and Maintaining Customer Base

• Answer questions regarding the use of properties and location amenities; make recommendations given the background information obtained on the owner through discovery.
• Follow up on referrals/leads from Owners.
• Fulfill requests from Owners or prospects regarding pricing, property maps, property descriptions, room locations, and portfolio/network information.
• Contact Owners to monitor satisfaction, make them aware of upcoming promotions, and develop business opportunities (e.g., reloads, referrals).
• Develop and maintain records on customer contacts and use that information to support effective follow-up opportunities.

Conducting and Managing Business Transactions

• Assure complete and accurate processing of documents pertaining to sales.
• Review details of contracts with prospective owners and Owners once they decide on a purchase.
• Thoroughly review loan applications and financial documents with the customer and ensure completed properly.
• Monitor contract processing to minimize rescission decisions, provide comprehensive owner assurance, and ensure timeliness of closings.
• Analyze problems and formulate a strategy and plan to overcome challenges of getting work done quickly with a high degree of quality.
• Complete the purchase summary worksheet at the end of each sale.
• Reach out to and influence Legacy Owners and Every Other Year (EOY) Owners to enroll, upgrade, and maximize all reload opportunities.

Providing Service to Others

• Respond to and monitor the resolution of customer and Owner inquiries in a timely manner with accurate information.
• Leverage resources for providing service to guests and Owners (e.g., Vacation Ownership Advisors) in an effective manner.

Other Daily Tasks & Expectations

• Manage time effectively to punctually attend daily team meetings, training sessions, and guest/Owner appointments.
• Have bold persuasion skills.
• Excellent phone communication skills and/or interpersonal skills in interacting with guests.
• Demonstrate a total understanding of the culture and processes of the organization.
• Improve sales presentation approach through self-critique, practice, and lessons from the feedback provided by others (e.g., Sales Manager Coaches, Guests, Owners).
• Participate in formal training sessions offered by the management team.
• Maintain an awareness of current events (e.g., news, sports, pop culture) and information on site locations to enable and promote customer relationship building.
• Understand and abide by state and federal regulations around all sales and/or marketing activity (i.e., Do Not Call Lists, State registrations, Exemptions, etc.).

Physical Ability— Perform physical tasks such as moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 10 pounds without assistance. Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time or for an entire work shift.

Work Schedules— Maintain availability to work a fluctuating schedule, based on business needs, which may include days, nights, weekends, and holidays.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.