Guest Service Attendant

Location:         Niagara-on-the-Lake, ON
Opening:         Summer 2026

The Clayfield is a new 102-room luxury boutique hotel opening in Niagara-on-the-Lake and part of the Unbound Collection by Hyatt. Operated by Urgo Hotels & Resorts Canada, The Clayfield will deliver a highly personalized, refined guest experience grounded in calm luxury, craftsmanship, and a strong sense of place.

At The Clayfield, our Guest Service Attendants create memorable first and last impressions for every guest. Reporting to the Front Office Management, this role blends warm hospitality, attentive service, and hands-on support throughout the lobby and front drive areas. From opening doors, welcoming guests, assisting with luggage to operating the hotel house car, the Guest Service Attendant plays an important role in delivering a seamless luxury experience.

What You'll Do

• Welcome guests warmly upon arrival and departure, creating an exceptional first and last impression
• Assist guests with luggage handling (read and write luggage tags), storage, and delivery to guest rooms
• Provide guest room escort and room orientation detailing room features, amenities, and hotel facilities.
• Maintain an active presence in the lobby and front drive areas, anticipating guest needs and offering assistance proactively
• Coordinate guest arrivals and departures with the Front Office team to ensure smooth service flow
• Safely operate the hotel house car for guest transportation requests as required
• Provide guests with information about hotel amenities, local attractions, dining, and transportation options 
• Assist with opening doors, escorting guests, and supporting overall lobby operations
• Maintain cleanliness and presentation standards throughout the lobby, entrance, and front drive areas
• Support valet, concierge, and front office operations as needed
• Handle guest requests and concerns professionally, escalating issues when appropriate
• Uphold all safety, vehicle, and service standards in accordance with hotel policies
• Perform other job-related duties as assigned

What You'll Bring

• A genuine passion for hospitality and creating memorable guest experiences
• Professional, polished, and friendly communication skills
• Previous experience in luxury hospitality, guest services, bell services, valet, or transportation is an asset
• Valid driver’s licence (G licence) with a clean driving record and ability to operate hotel vehicles safely
• Strong interpersonal skills with the ability to engage confidently with guests and colleagues
• Ability to remain calm, organized, and service-focused in a fast-paced environment
• Flexibility to work mornings, evenings, weekends, and holidays as required
• Ability to lift to 50 lbs and transport luggage and stand or walk for extended periods
• Strong attention to detail and commitment to maintaining luxury service standards
• Knowledge of the local area and attractions is considered an asset

Why Join Us

• Competitive compensation and a comprehensive benefits package designed to support your well-being and long-term growth
• A rare opportunity to shape the Guest Experience journey of a brand-new luxury hotel
• Work within a collaborative environment supported by ownership, Urgo Hotels & Resorts Canada and Hyatt. 
• Access to Hyatt colleague travel benefits
• A workplace culture rooted in respect, craftsmanship, and pride of place in beautiful Niagara-on-the-Lake

Now accepting applications from candidates currently residing in Canada with full working rights. We are only able to respond to candidates selected for interview.