Maintenance / Engineer

Maintenance Engineer / General Maintenance 

The Engineer/Maintenance Technician is responsible for maintaining the hotel's physical property, guest rooms, public areas, equipment, and building systems in a safe, clean, comfortable, and fully operational condition. This position responds promptly to guest and staff maintenance requests and completes preventive maintenance and work orders in accordance with Hyatt Place standards.

The Engineer/Maintenance Technician is an important part of the guest experience and is expected to demonstrate professionalism, urgency, teamwork, and a strong commitment to guest satisfaction.

Key Responsibilities

Guest Rooms

• Inspect guest rooms for proper working order and report or correct maintenance issues.
• Repair or replace defective lighting, switches, outlets, fixtures, furniture, plumbing fixtures, and other room equipment.
• Respond promptly to guest room maintenance requests.
• Address heating, cooling, television, plumbing, electrical, and other maintenance concerns.
• Ensure completed repairs meet hotel quality and safety standards.
• Communicate with Housekeeping and Front Desk regarding rooms requiring maintenance attention.

Building & Public Areas

• Conduct daily inspections of public areas, hallways, stairwells, elevators, restrooms, meeting spaces, lobby, breakfast area, pool area, and exterior areas.
• Identify safety hazards, damage, leaks, odors, lighting issues, and equipment problems.
• Maintain the appearance and functionality of hotel facilities.
• Perform minor drywall, painting, carpentry, plumbing, electrical, and mechanical repairs as qualified.
• Maintain doors, locks, door closers, furniture, fixtures, and other hotel equipment.
• Monitor building systems and report significant issues to management.

Preventive Maintenance

• Complete scheduled preventive maintenance on guest rooms, equipment, HVAC systems, plumbing, electrical systems, and other property assets.
• Maintain accurate preventive maintenance records.
• Follow the hotel's preventive maintenance schedule and ensure assigned tasks are completed on time.
• Identify potential problems before they become guest-impacting issues.

Work Orders

• Receive, document, prioritize, and complete maintenance work orders.
• Respond to emergency and guest-impacting work orders as quickly as possible.
• Record work performed, parts used, and any follow-up required.
• Notify the Manager/GM when a repair requires outside vendors or specialized service.
• Follow up on open work orders until the issue has been resolved.

• Inspect the pool area and equipment according to hotel procedures.
• Complete required pool chemical testing and documentation.
• Maintain accurate pool logs.
• Monitor pool equipment and report leaks, equipment failures, or unsafe conditions immediately.
• Maintain cleanliness and safety of the pool mechanical area.
• Follow all applicable local, state, health department, and hotel pool safety requirements.

• Follow all Hyatt safety procedures and hotel policies.
• Immediately report unsafe conditions, accidents, property damage, water leaks, electrical hazards, or other emergencies to management.
• Use proper personal protective equipment and safe work practices.
• Maintain knowledge of emergency shut-offs and building safety procedures.
• Assist with emergency situations, including water leaks, power outages, HVAC failures, fire alarms, and other building emergencies.
• Never perform work outside the employee's training, authorization, or licensing requirements.
• Guest Service Expectations

  The Engineer/Maintenance Technician is expected to:

  • Treat every guest and colleague with courtesy and respect.
  • Respond to guest concerns with urgency and professionalism.
  • Keep guests informed when maintenance work may affect their stay.
  • Protect guest privacy and property while working in occupied rooms.
  • Maintain a clean and professional appearance.
  • Leave guest rooms and work areas clean after completing repairs.
  • Demonstrate Hyatt's commitment to exceptional guest service.
• Communication & Teamwork
  • Communicate maintenance concerns to the General Manager and appropriate department leaders.
  • Work closely with Front Desk, Housekeeping, and other departments.
  • Participate in department meetings and pre-shift communications as requested.
  • Communicate the status of outstanding repairs and projects.
  • Assist other departments when appropriate and when maintenance responsibilities permit

Qualifications

• Previous hotel maintenance, building maintenance, facilities, or related experience preferred.
• Basic knowledge of plumbing, electrical, HVAC, carpentry, painting, and general repairs.
• Ability to troubleshoot maintenance problems and determine appropriate solutions.
• Ability to use basic hand and power tools safely.
• Ability to read and follow instructions, manuals, and safety procedures.
• Ability to work independently with minimal supervision.
• Strong communication and customer-service skills.
• Ability to respond to emergencies and urgent maintenance requests.
• Ability to maintain accurate records and complete work orders.
• Physical Requirements

  The employee must be able to:

  • Stand and walk for extended periods.
  • Bend, kneel, stoop, climb stairs, and work in confined areas.
  • Lift and carry maintenance equipment and supplies.
  • Safely use ladders and appropriate tools.
  • Work indoors and outdoors in varying weather conditions.
  • Perform repetitive physical tasks when required.
  • Safely lift items consistent with the property's established safety requirements.

Key Competencies

• Technical aptitude and troubleshooting ability
• Time management and prioritization
• Reliability and accountability
• Attention to detail
• Commitment to quality and safety

Physical Requirements

• Ability to stand, walk, bend, and lift for extended periods
• Lift and carry up to 50 lbs
• Climb ladders and work in confined spaces when needed

Core Expectation

If a guest can see it, feel it, hear it, smell it, or experience it — we own it.

The Engineer/Maintenance Technician is expected to take ownership of the hotel's condition and working order and to proactively identify issues before they negatively affect the guest experience.