General Manager

General Manager

Pay:$60,000–$70,000 annually
Status: Full-Time, Exempt
Schedule: Flexible schedule with weekend and holiday availability

Overview

Hyatt Place RDU is seeking a highly motivated and career motivated  General Manager to help lead the a well known airport hotel property flagged by Hyatt. The GM of this 93 room hotel has the close support of Director of Operations and oversees day-to-day hotel operations, ensuring exceptional guest experiences, maintaining brand standards, and fostering a positive service-driven culture. This leadership role is perfect for a hands-on operator with strong communication skills, proven team development ability, and a passion for hospitality.

ResponsibilitiesOperations & Team Leadership

• Overseeing Front Desk, Housekeeping, Laundry, F&B, and Engineering operations

• Assist with hiring, onboarding, training, and developing associates

• Lead by example to reinforce RevPAR Companies’ culture and service vision

• Maintain department communication, coaching, and performance accountability

• Serve as Manager-On-Duty during designated shifts

Guest Experience & Brand Standards

• Monitor Guest Survey HYSAT scores, Medallia feedback, and online reviews

• Ensure prompt service recovery and follow-through on all guest concerns

• Uphold Hyatt brand standards across all departments

• Maintain a strong presence in the lobby for guest engagement and morale

Financial & Administrative Support

• Assist with budgeting, forecasting, and operational planning

• Support labor management, scheduling, and payroll accuracy

• Review daily reports, STR performance, and revenue-driving opportunities

• Help manage purchasing, inventory systems, and cost controls

Safety, Security & Compliance

• Ensure adherence to OSHA, fire life safety, emergency procedures, and brand compliance

• Conduct routine inspections of guest areas and back-of-house spaces

• Support internal audits, risk management procedures, and quality assurance

Qualifications

• Minimum 2 years of hotel leadership experience (GSM, AGM, Supervisor, Operations Manager, or similar)

• Strong communication, decision-making, and leadership abilities

• Knowledge of select-service hotel operations; Hyatt experience preferred

• Ability to manage multiple priorities and maintain composure under pressure

• Strong understanding of financial reports, labor management, and service metrics

• Passion for people, guest experience, and operational excellence

Benefits

• Competitive salary ($60,000–$70,000 based on experience)

• PTO, holiday pay, and benefit eligibility

• Hyatt employee travel discounts

• Opportunities for advancement within RevPAR Companies