Director of Operations

Key Responsibilities:

• Assist with selection, training, counseling, and motivating hourly associates.
• Assist the Front Office Manager and Housekeeping Manager in the supervision of the Housekeeping Department and Front Office Department.
• Participate in the development of the hotel expense budget.
• Assist hotel management and sales teams with the implementation and execution of revenue programs to ensure that the hotel’s room occupancy, average daily rate, and RevPAR objectives are met.
• Work with individual vendors - making sure services and invoices match; getting the best price for supplies.
• Ensure an associate anticipates guests’ needs and has an upbeat attitude of attentiveness.
• Ensure proper delivery of guest special requests.
• Meet with and solicit comments from guests on a regular basis to determine their level of satisfaction with all guest services and facilities.
• Responsible for knowing hotel emergency procedures.
• Train associates to behave accordingly in the event of an emergency or accident at the hotel.
• Assist in the maintenance of the key control program that is already in place.
• Ensure the security needs of the property and guests are met.
• Participate in community activities, associate functions, and guest events.
• Ensure effective departmental communication and information systems through logs, department meetings and hotel meetings.
• Communicate with the General Manager on a daily basis.
• Inform General Manager of potential problems with guests and progress of special projects.
• Perform “Manager on Duty” responsibilities as required.
• Ensure proper communication and teamwork are continuous with sister properties and carry out any reasonable request by Management.
• Supervises, guides, and trains all management level associates in the food and beverage discipline.
• Ensure that management in the food and beverage department covers all hours of every shift to ensure constant supervision of each associate.
• Schedules, evaluates, and directs all food and beverage personnel.
• Provides disciplinary action when, and if, necessary.
• Provides associates with the necessary tools or equipment they need to perform their job.
• Take immediate action on problems that are encountered in the food and beverage departments.
• Participate in monthly department meeting, property MOD program, weekly staff meeting, weekly sales meeting, and weekly Leadership Team meeting.
• Establishes, directs, and reviews performance standards in food preparation, purchasing, and production to ensure effective, controlled, coordinated efforts are achieved (i.e. specs, recipe cards, menu costing, inventory control, etc.).
• Monitors, directs, and coordinates effective sanitation, cleanliness, and organization effort in food and beverage operating areas; to include maintenance and control of glassware, china, silver, and linen use and supplies.
• Coordinates efforts of the food and beverage departments to coincide with volumes in business generated by the Catering/Sales and Rooms Division (i.e. group commitments, full occupancy, etc.).
• Establishes, directs, and reviews liquor procedures to ensure adequate security, accountability, presentation, and service performance.
• Handles or assists with any guest-related complaints, as well as coordinates the follow-up on those complaints.
• Knowledgeable and practices food and liquor federal, state, and local laws and regulations.
• Produces approved budget and operates both established guidelines in regard to costs, expenses, sales, and profit for food and beverage departments.
• Develops, institutes, and maintains control and procedure to ensure
• Prepares a weekly sales and payroll forecast for food and beverage departments.
• Ensure proper staffing procedures to ensure the highest possible payroll productivity at the lowest possible costs in keeping with the standards of Concord Hospitality operation.
• Works in close cooperation promotional and operational efforts to maximize achievement of sales (i.e. advertising, posters, mailers, etc.).
• Analyzes and monitors profit and loss statements.
• Interview and hire new personnel if immediate manager for certain department is not available, when needed.
• Reviews and approves all food and beverage department reviews, hires, job transfers, warning notices, counseling sessions, and terminations.
• Evaluates staff performance and refers to the Standard Operating Procedures.
• Reads, learns, understands, and refers to the Standard Operating Procedures.
• Conduct performance evaluations and training sessions with each manager within the food and beverage

• Conduct (12) 12 point rooms inspections each day to ensure each room is inspected once per month.

• Manage Rooms Preventative Maintenance program to ensure all rooms are completed once per quarter.
• Follow up with department leaders on all customer service alerts.
• Conduct weekly Public area and food and never area cleanliness inspections.
• Approves all schedules; front desk, housekeeping and food and beverage
• Promotes and ensures the upkeep of each department’s training procedures and personnel development within the food and beverage discipline.
• Develops and institutes new food menus for the Restaurant, Room Service, Lounge, and Catering/Sales
• Is an active member of the property’s Leadership Team.
• Provides for a safe work environment by following all safety and security procedures and rules.
• Assist other Leadership Team members and/or managers when needed.
• Evaluates staff performance on a 90 day, and annual basis.
• Each associate will be required to follow the rules as found in the Concord Hospitality Associate Handbook.

Qualifications:

• Proven success in hotel operations leadership, preferably at a multi-property or regional level.

• Strong financial acumen and understanding of hotel P&L, CapEx, and operational KPIs.

• Excellent communication, mentoring, and team-building skills.

• Ability to travel regularly to support the assigned hotel portfolio.

Benefits

• Competitive wages
• Medical, dental, and vision insurance
• Life insurance and short/long-term disability options
• 401(k) with company match
• Tuition assistance
• Discounted room rates at Concord-managed hotels
• Training, development, and career advancement opportunities

Why Join Concord?

At Concord Hospitality, we invest in our associates through training and development at all levels. Our “Associate First” culture supports growth, balance, and diversity.

Built on five cornerstones—Quality, Integrity, Community, Profitability, and FUN! —our associates proudly cheer:

“We Are Concord!”

We are an equal opportunity employer committed to diversity and inclusion and strive to be a Great Place to Work for All.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.