Group Sales Manager

Qualifications:

• Solicit new and existing accounts to meet/exceed revenue goals.  This will consist of telephone solicitation, outside sales calls, site inspections, and written communication and file maintenance.
• Participate in daily sales meetings, sales strategy meeting, pre-convention meetings, training and other sales related meetings as required.
• Work with other departments within the hotel to provide quality service to customers.
• Attend trade shows, community events and industry meetings.
• Maintain knowledge of market, competition and customers.
• Must be able to speak, read, write and understand the primary language(s) used in the workplace.
• Must be able to read and write to facilitate the communication process.  
• Requires good communication skills, both verbal and written.
• Must possess basic mathematical/computational ability.  
• Must possess basic computer skills.
• Knowledge of all departments of hotel.
• Ability to effectively communicate in a friendly and positive manner with internal and external constituents.
• Ability to communicate customer needs and resolve complaints.
• Sales ability and skill in both oral and written form.
• Ability to establish and master goals.
• Ability to identify and develop new accounts and markets.
• Ability to make independent judgments and function with minimal or no supervision.
• Professionally represent the hotel at all industry/community functions.
• Participate as a team player with all departments.
• Assist with reports and/or competition data collection.

Qualifications:

• College course work in related field helpful.
• Experience in a hotel or a related field preferred.
• High School diploma or equivalent required.
• Must be skilled in Windows, Company approved spreadsheets and word processing.
• Must be able to effectively communicate both verbally and written with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Participate in M.O.D. coverage as required.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing nametags.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to maintain confidentiality of information.
• Perform other duties as requested by management.