Front Desk Manager

Join Our Team as a Front Desk Manager! 

About Us

At Aimbridge Hospitality, we deliver exceptional guest experiences. As our Front Desk Manager, you'll lead the way in ensuring the smooth operation of our Front Office, providing attentive, friendly, and efficient service to all guests. You'll play a crucial role in maximizing room revenue and occupancy while maintaining high standards of service. For OEM associates, overtime does apply and is calculated accordingly. If you’re a customer service superstar with strong leadership and problem-solving skills, committed to enhancing guest satisfaction and operational efficiency, Join our team and be part of creating unforgettable experiences for our guests! 

KEY SKILLS/RESPONSIBILITIES

• Customer Service Orientation: Deliver exceptional service to guests, ensuring their needs are met and their experience is enhanced throughout their stay. 
• Leadership and Supervisory Skills: Motivate, coach, counsel, and discipline Front Desk personnel, ensuring compliance with company standards and procedures. 
• Problem-Solving Ability: Anticipate and address issues proactively to ensure smooth operations and guest satisfaction. 
• Communication Skills: Clearly convey information and resolve concerns from co-workers and guests effectively. 
• Financial Acumen: Manage financial aspects of the Front Desk, including maximizing room revenue and occupancy through effective rate management and analysis. 

EDUCATION & EXPERIENCE

• 5+ years of progressive experience in a hotel or related field with supervisory experience 
• 2-year college degree with 3 or more years of related experience, or a 4-year college degree with at least 1 year of related experience. 
• Proficient in Windows operating systems, spreadsheets, and word processing. 
• Effective in handling stressful, high-pressure situations while maintaining composure and objectivity. 
• Valid driver's license from the applicable state. 

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Property Information Connected to the city’s indoor footbridge skyway system, this hotel is located in downtown Minneapolis and offers an indoor pool and free WiFi. Every room at Hyatt Place Minneapolis/Downtown provides a 42-inch flat-screen HDTV, small refrigerator and coffee maker. A work desk with an ergonomic chair is also included. 24/7 Gallery Market offers flatbreads, hot appetizers or to-go sandwiches and bottled beverages 24-hours a day. Guests can enjoy premium coffee, beer or wine from Coffee to Cocktails bar. A 24-hour fitness center and 24-hour business center are available for all guests. There are also meeting facilities at the property. Minneapolis Convention Center and Target Field are both less than a mile away from the hotel. University of Minnesota is a 10-minute drive away.