Front Desk Manager

Join Our Team as a Front Desk Manager! 

About Us

At Aimbridge Hospitality, we deliver exceptional guest experiences. As our Front Desk Manager, you'll lead the way in ensuring the smooth operation of our Front Office, providing attentive, friendly, and efficient service to all guests. You'll play a crucial role in maximizing room revenue and occupancy while maintaining high standards of service. For OEM associates, overtime does apply and is calculated accordingly. If you’re a customer service superstar with strong leadership and problem-solving skills, committed to enhancing guest satisfaction and operational efficiency, Join our team and be part of creating unforgettable experiences for our guests! 

KEY SKILLS/RESPONSIBILITIES

• Customer Service Orientation: Deliver exceptional service to guests, ensuring their needs are met and their experience is enhanced throughout their stay. 
• Leadership and Supervisory Skills: Motivate, coach, counsel, and discipline Front Desk personnel, ensuring compliance with company standards and procedures. 
• Problem-Solving Ability: Anticipate and address issues proactively to ensure smooth operations and guest satisfaction. 
• Communication Skills: Clearly convey information and resolve concerns from co-workers and guests effectively. 
• Financial Acumen: Manage financial aspects of the Front Desk, including maximizing room revenue and occupancy through effective rate management and analysis. 

EDUCATION & EXPERIENCE

• 5+ years of progressive experience in a hotel or related field with supervisory experience 
• 2-year college degree with 3 or more years of related experience, or a 4-year college degree with at least 1 year of related experience. 
• Proficient in Windows operating systems, spreadsheets, and word processing. 
• Effective in handling stressful, high-pressure situations while maintaining composure and objectivity. 
• Valid driver's license from the applicable state. 

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Property Information Travelers can stay in the heart of downtown Louisville at our 4th Street Live hotel and walk to all the top Louisville attractions. Our hotel is conveniently attached to the Kentucky International Convention Center. We have brand new rooms featuring upscale amenities, city views, a sofa, and free WiFi. Hyatt Regency Louisville offers upscale fitness amenities and onsite gym activities for guest comfort and convenience. Accessible by guestroom key, our state-of-the-art hotel gym fitness center located in the lobby level allows each guest an opportunity to enhance their stay and keep active.