Assistant General Manager

Description

Is hospitality your passion?

Are you interested in caring for others so they can be their best?

Do you love the always changing, multi tasking, fast pace that is hotels?

If yes, then this may be the role you have been looking for.

Hyatt Place Ottawa West is seeking an Assistant General Manager to join our diverse and multi-award-winning team. This leadership role is instrumental in creating a guest-centric culture that empowers associates to perform at their best. The Assistant General Manager supports all facets of daily hotel operations, ensuring excellence in service, product quality, and team engagement - all while contributing to the hotel's financial success.

In addition to overseeing daily operations, the Assistant General Manager will serve as the onsite People & Culture representative, playing a key role in associate engagement, recruitment, onboarding, and team development. Working closely with the General Manager, this position helps drive property-wide strategies, fosters a positive and inclusive work environment, and ensures a seamless guest experience. Key responsibilities include supporting operational departments, leading associate development, enhancing guest and employee satisfaction, driving revenue, and helping to deliver strong returns on investment.

Who are we looking for? You are someone who thrives at the intersection of detail and strategy. A systems thinker with a hands-on mindset, you're ready to roll up your sleeves and support day-to-day operations - while always keeping the broader vision in focus. As the right hand to the General Manager, you move seamlessly between financials, people and culture, and operational execution. You're organized, proactive, and passionate about building strong, empowered teams. Your leadership style is rooted in coaching and development, and you are driven by creating environments where people can learn, grow, and succeed. If you are energized by building systems, driving performance, and fostering a culture of continuous improvement, we want to hear from you.

Required Skills and Qualifications:

• 3–5 years of leadership experience in a select or full-service hotel, ideally in the Rooms or Front Office division.

• Background or experience in Food and Beverage Operations is desired.

• Proven ability to lead and develop high-performing teams with a coaching mindset.

• Strong desire to continuously improve - and help others grow.

• Skilled in handling guest concerns with patience, diplomacy, and professionalism.

• Working knowledge of hotel financials, budgeting, and labor management.

• Proficiency with property management systems; experience with OPERA is considered a key asset.

• Highly organized, detail-oriented, and able to manage competing priorities.

• Strong communication skills and a collaborative, hands-on leadership style.

We are committed to providing you with:

• Competitive salary and operational incentive plan.
• An exceptional benefit plan for eligible associates & your family members.
• RRSP matching program for eligible associates.
• Free parking and management meal account.
• Complimentary onsite gym access.
• Discounts with our Crescent managed properties in North America for you & your family members.
• A workplace that you can be proud of, where you are valued, trusted and supported by the team.

At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That’s why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture. We welcome applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.