Housekeeping Supervisor

About Us:

Hyatt Regency Indianapolis is a sophisticated downtown hotel, seamlessly connected to the Convention Center and located steps from Lucas Oil Stadium. Our hotel blends timeless design with modern comfort in the heart of one of the Midwest’s most dynamic cities. Behind every clean, welcoming guestroom is a team that takes pride in delivering the highest standards—and we’re looking for a Housekeeping Supervisor (PM) to help lead that charge.

As a Housekeeping Supervisor (PM), you will oversee evening housekeeping operations, ensuring all guest rooms and public areas meet Hyatt brand cleanliness and service standards. You'll lead a team of housekeeping colleagues, conduct inspections, respond to guest concerns, and assist with shift coverage. This is a mobile, hands-on leadership role that helps ensure smooth operations, high-quality service, and guest satisfaction well into the evening hours.

• Inspect guest rooms and public areas to verify cleanliness, maintenance needs, and service standards.

• Assist in supervising PM housekeeping operations, stepping in when senior management is unavailable.

• Communicate and delegate evening shift duties to team members and provide follow-up as needed.

• Submit maintenance work orders for necessary repairs, furnishings, or equipment relocations.

• Respond to and resolve guest concerns or requests professionally, including follow-up and service recovery when appropriate.

• Monitor team attendance and ensure proper shift coverage for call-offs or short staffing.

• Report accurate guest room status updates to the Front Office to support timely check-ins.

• Prepare VIP rooms and rooms needed for site visits or special requests.

• Uphold and enforce hotel policies, procedures, and Hyatt brand standards.

• Assist with training new housekeeping team members and reinforcing cleaning protocols.

• Ensure proper handling and logging of lost and found items in accordance with hotel procedures.

• Experience: 1–2 years of supervisory or leadership experience in hotel housekeeping or rooms operations preferred.

• Communication Skills:

  • Excellent verbal and written communication required.

  • Spanish language skills are helpful.

  • Ability to professionally interact with guests, colleagues, and leaders at all levels.

• Leadership: Ability to lead by example, provide clear direction, and manage a team under time-sensitive conditions.

• Technology: Familiarity with housekeeping software, Microsoft Office, and mobile work order systems preferred.

• Availability: Must be flexible and able to work evenings, weekends, and holidays as needed.

• This is a mobile leadership role requiring frequent walking, standing, bending, and stretching.

• Must be able to lift and/or move up to 50 pounds.

• May be required to climb stairs, kneel, or crouch while inspecting or assisting with room readiness.

• Must follow all safety procedures, including use of PPE and proper handling of cleaning supplies.

• Leadership Growth: Gain experience leading operations at one of the region’s most prestigious hotels.

• Supportive Culture: Be part of a team that values collaboration, service, and shared success.

• Comprehensive Benefits:

  • Competitive salary

  • Discounted services and colleague meal program

  • Medical, dental, and life insurance

  • Short- and long-term disability

  • 401(k) plan

  • Travel perks and more

Apply Today!
If you’re passionate about cleanliness, guest satisfaction, and leading by example, we invite you to grow your leadership career with Hyatt Regency Indianapolis.

Job Type: Full-Time
Location: Hyatt Regency Indianapolis – Downtown