Front Desk Agent

• Exceptional Customer Service Skills: A knack for making people feel valued.
• Strong Communication Abilities: Both verbal and written.
• Problem-Solving Proficiency: Quick thinking and effective resolution skills.
• Flexibility: Available to work various shifts, including weekends and holidays.
• Experience: Prior hotel or customer service experience is a plus, but not required.

TEAM Benefits:

• 401k
• Health/Dental/Vision/Life/Voluntary Insurance
• Management Development Program
• TEAM and Travel Discounts
• Vacation/Well/Holiday Pay
• Career Advancement Opportunity
• Referral Bonus Program
• We are conveniently located within walking distance from multiple public transportation stations for easy commuting 

Full-Time positions are benefits eligible including time off, travel discounts, medical and other insurance options are also available.

Travel Discounts- With multiple brands and thousands of locations around the world, you are eligible for special travel discounts and sometimes even F&B discounts! Get away to relax, visit family or see the World!

What you will be doing: 

In this role you will welcome guests, manage their information, distribute keys and assign rooms, and answer any general inquiries to ensure they have an excellent stay with us. 

Requirements to be successful in this role:

• Prior front desk experience in a brand setting or luxury hotel environment is ideal, but willing to train the right customer service professional looking to grow their career.  We are dedicated to thoroughly training & developing our team into hotel leaders through interactive teamwork in a positive work environment!
• Strong knowledge of software applications is beneficial, especially Microsoft Office (Word, Excel, PowerPoint) and hotel-specific platforms (Opera, Colleague Advantage, Zingle, BOB).
• Strong communication and listening skills and excellent speaking, reading, and writing ability.
• Fluency in English: additional languages preferred. Spanish language skills are highly desired.
• Flexible schedule required for days, weekends, and holidays
• Proficient in Microsoft and software systems
• High energy with effective and influential people skills. Positive attitude and the desire to motivate others.
• The ability to prioritize and work on several projects simultaneously should pose a challenge without being overwhelming.
• Ability to comprehend and use technical or professional language, either written or spoken, to communicate complex ideas.

This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.