Front Desk Night Supervisor

MUST HAVE A VALID DRIVERS LICENSE FOR HOTEL SHUTTLE VAN TRANSPORTATION.

• Staff Supervision:
• Train and mentor front desk staff on proper guest service procedures, including check-in/check-out protocols, handling cash transactions, and resolving guest issues.
• Assign tasks and manage schedules for front desk staff during the PM shift.
• Monitor staff performance and provide feedback and coaching as needed.
• Address employee concerns and disciplinary issues when necessary.
• Guest Service:
• Greet guests warmly and professionally upon arrival, providing accurate information about hotel amenities and local attractions.
• Efficiently process check-ins and check-outs, ensuring accurate guest information and room assignments.
• Respond promptly to guest inquiries, requests, and complaints, taking necessary steps to resolve issues effectively.
• Handle special requests and coordinate with other departments to fulfill guest needs.
• Operations Management:
• Monitor room availability and manage reservations, including handling cancellations and changes.
• Ensure accurate cash handling and reconciliation at the front desk.
• Maintain cleanliness and organization of the front desk area.
• Report any operational issues or maintenance concerns to the appropriate department.
• Compliance and Security:
• Enforce hotel policies and procedures, including guest registration requirements and security protocols.
• Monitor for suspicious activity and report any security concerns to management.
• Maintain confidentiality of guest information.

• Excellent customer service skills with a focus on guest satisfaction
• Strong communication and interpersonal abilities
• Ability to work effectively under pressure and manage multiple tasks simultaneously
• Detail-oriented with strong organizational skills
• Basic computer proficiency and knowledge of property management systems
• Prior experience in a hotel front desk role, preferably with supervisory experience