Guest Service Agent
Hyatt Place Washington DC/US Capitol
Washington, DC
Hyatt Place Washington DC/US Capitol
33 New York Avenue NE
Washington, DC 20002
Telephone 1 202 289 5599
Compensation: $19.00 per hour
Opportunity: Guest Service Agent
Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.
Your Growth PathFront Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager
Your Focus- Immediately greet guests and offer to assist with their needs.
- Register and assign guests to hotel rooms.
- Establish methods of payment and verify credit.
- Make and confirm reservations.
- Compute bills, collect payments, and make change for guests.
- Transmit and receive messages, using telephones or the PMS system.
- Respond to guest requests in a timely manner.
- Receive and resolve guest complaints, elevating to supervisor if necessary.
- Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
- Perform bookkeeping activities, such as balancing accounts and conducting audits.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
- Ensure overall guest satisfaction.
- Perform other duties as requested by management.
Your Background and Skill
- High School diploma or equivalent preferred.
- Previous customer service experience or equivalent training required.
- Knowledge of PMS systems preferred.
HHM Hotels Benefits and Perks
- Competitive wages for full time and part time opportunities
- Medical, Dental and Vision Health Insurance
- Paid Time Off
- 401k Company Match
- Daily Pay
- Free Basic Life Insurance
- 24/7 access to TELUS Health, a confidential work-life resource.
- Travel Discounts
- Commuter Transit and Commuter Parking Benefits
- Employee Assistance and Wellness Program
- Educational/Professional Development
- Referral Bonus Program
Work Environment and Context
- Work schedule varies and may include working on holidays, weekends and alternate shifts.
- Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Hyatt Place Washington DC/US Capitol
200 Room Hotel
Explore DC's Emerging NoMa District from Our Hotel Near Capitol Hill
Feel at home in the vibrant NoMa neighborhood at Hyatt Place Washington DC / US Capitol. Our contemporary hotel near Capitol Hill offers style and comfort for business and leisure travelers. Explore historic sites like the Capitol building or relax in spacious rooms with living, sleep and work spaces.
24/7 Dining
Wake up to free breakfast served every day at The Breakfast Bar where you’ll find a wide array of choices from fresh fruit, yogurt, and granola, to eggs, hash browns, waffles, and more.
Conveniently located in our free-flowing lobby, The Placery offers a thoughtfully sourced, cleverly curated menu. Try our Signature Burger, Chicken Caesar Salad, Turkey Pesto Sandwich, or sharable Parmesan Fries, which can be paired with one of our premium alcoholic beverages. Cheers!
Looking to grab something To-Go? The Market has a selection of bottled drinks, and fresh conveniently packaged items from snacks to salads, while our bakery case is filled with an array of tempting pastries and sweets.
Event Space
Sophisticated and seamless meeting and event space at Hyatt Place Washington DC / US Capitol is just what you need. Host training and brainstorming sessions, corporate retreats or various celebrations in 1,600 square feet of function space. Take advantage of group accommodations at our hotel located within walking distance of the Convention Center and US Capitol building.