Restaurant Assistant General Manager

About Toor Hotel and Muse Bistro + Bar

TOOR Hotel, part of JdV by Hyatt, is a luxury boutique hotel located in the heart of Downtown Toronto. Our guests enjoy a distinctive blend of upscale hotel rooms & suites, accented by unobstructed breathtaking city and lake views.

Located in the TOOR Hotel, Muse Bistro + Bar offers a comfortable, yet contemporary, dining experience with French inspired cuisine in a stunning European bistro setting. Nestled in the heart of downtown Toronto, this vibrant and spirited urban dining experience encourages guests to indulge and connect with non-pretentious food and drink in a beautifully designed venue.

Who you are:

The Restaurant Assistant General Manager at Muse Bistro + Bar is part of a dynamic management team that has a foundation of inspirational leadership and passion for excellence. Driving the business forward while overseeing a wide range of activities from day-to-day operations, staff training and guest engagement, you are ultimately responsible for leading the restaurant's daily success while upholding Muse Bistro + Bar’s brand image and values.

You are also responsible for ensuring the restaurant consistently delivers high-quality food and beverage products.  You will set the standard of guest satisfaction for the staff, exemplifying the expectations and service levels set for them.

Duties and responsibilities related to the Restaurant Assistant General Manager role:

Be enthusiastic, energetic and demonstrate a genuine positive demeanor throughout the shift while motivating and leading the team with a hands-on approach

Deliver superior food and beverage service while maximizing guest satisfaction

Manage and oversee the service operations through action with presence on the floor throughout the service periods

Implement and uphold exceptional service standards and training with focus on the guest experience

Assist the Restaurant General Manager with recruiting people and ongoing service training

Daily Fiscal reporting; sales and labour

Support the management of beverage inventory and cost reporting

Ongoing positive relationship with beverage suppliers

Assistance with the development of beverage and wine menu

Active participation in location management and staff meetings

Competencies and Requirements:

Proactive Planning: manage and maintain appropriate inventory levels for beverage, wine and front of house operational supplies

Passion for Guest Experience: provides exemplary guest service and builds relationships with guests to set the standard for employees

Time Management: effectively manages time to achieve business goals while satisfying the guest service needs while leading with a hands-on approach

Communication: provides clean, open, and consistent communication with the guests and staff. Actively listens and receives feedback.

Problem-solving: responsive, calm, creative and flexible to ensure operations continue to run smoothly in the face of the unexpected.

Consistency: approachable by both employees and guests. Actions and reactions are consistent to create a safe and comfortable environment for employees and guests.

Organization: can effectively move between tasks and prioritize appropriately between execution, operational tasks, and cleanliness

Minimum 3 years’ experience in a full-service restaurant

Minimum 2 years’ experience at the management level

Proficient computer skills including but not limited to: POS, inventory software, excel and word

Food Safety, Smart Serve and W.H.M.I.S. Certifications

Must be able to carry and lift items weighing 50lbs, must be able to stoop and bend

Must be able to stand and move for extended periods of time to continuously perform essential job functions

Ability to work flexible hours including mornings, days, evenings, weekends, and holidays based on business needs

This job posting is for Maternity Leave Coverage

Why Join Us?

Join us for this incredible opportunity to be part of our service team at the TOOR Hotel, part of JDV by Hyatt! Not only will you be a part of an elite service team, but you will be there from the very beginning as we open our brand-new hotel and restaurant.  You will be engaging with guests on a personal level while building their trust in you and in TOOR Hotel.  As a Restaurant Manager, you will be integral in maintaining the environment and tools that the service team require to ensure our guests have a memorable dining experience.  We offer competitive wages and benefits, and a working environment of warmth and genuine care for all colleagues so they can be their best.  We commit to supporting your career aspirations through training, development and advancement opportunities.