Food and Beverage Manager III

Hyatt Vacation Club at The Welk
Escondido, CA

posted November 17, 2024

Food and Beverage Manager III

How to Apply

Salary Range $80,000-$87,000 + bonus eligible

This is an exempt position and will be paid on a salaried basis in accordance with state and federal law.

Education and Experience  

  •          High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.   

    Core Work Activities 

    Developing and Maintaining Budgets  

  •          Develops and manages all financial, employee engagement and guest satisfaction plans and actions for Food and Beverage departments.   

  •          Maintains a positive cost management index for kitchen and restaurant operations.   

  •          Utilizes budgets to understand financial objectives.    

    Leading Food and Beverage Team   

  •          Manages the Food and Beverage departments (not catering sales).   

  •          Supervises and manages employees.

  •          Manages all day-to-day operations.

  •          Understands employee positions well enough to perform duties in employees' absence.   

  •          Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.   

  •          Oversees all culinary, restaurant, beverage and room service operations.   

  •          Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.   

  •          Provides excellent customer service to all employees.   

  •          Responds quickly and proactively to employee's concerns.   

  •          Provides a learning atmosphere with a focus on continuous improvement.   

  •          Provides proactive coaching and counseling to team members.   

  •          Encourages and builds mutual trust, respect, and cooperation among team members.   

  •          Ensures and maintains the productivity level of employees.   

  •          Develops specific goals and plans to prioritize, organize, and accomplish your work.   

  •          Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.   

  •          Sets clear expectations with the employees and team leaders and ensures that appropriate rewards are given if expectations are exceeded.    

    Ensuring Exceptional Customer Service  

  •          Provides excellent customer service.   

  •          Responds quickly and proactively to guest's concerns.   

  •          Understands the brand's service culture.   

  •          Ensures that all employees, team leaders and managers understand the brand's service culture.   

  •          Sets service expectations for all guests internally and externally.   

  •          Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee.   

  •          Ensures all banquet functions are up to standard and exceed guest's expectations.   

  •          Provides services that are above and beyond for customer satisfaction and retention.   

  •          Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.   

  •          Serves as a role model to demonstrate appropriate behaviors.   

  •          Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.    

    Managing and Conducting Human Resource Activities  

  •          Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.   

  •          Conducts performance reviews in a timely manner.   

  •          Promotes both Guarantee of Fair Treatment and Open Door policies.   

  •          Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.   

  •          Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.   

  •          Develops an action plan to attack need areas and expand on strengths based on employee engagement and guest satisfaction results.    

    Additional Responsibilities  

  •          Complies with all corporate accounting procedures.   

  •          Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.   

  •          Analyzes information and evaluates results to choose the best solution and solve problems.   

  •          Ensures effective departmental communication and information systems through logs, department meetings and property meetings.  

    Li Mm1

    Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

    • How to Apply

    Hyatt Vacation Club at The Welk

    714 Unit Time-Share

    Family-Friendly Resort Accommodations In San Diego

    The Welk is a world unto its own, nestled on 450 sprawling acres in the hills of Escondido. Make a splash in one of eight swimming pools, tee off on two golf courses, and enjoy family games in the sport yard. Treat yourself to a pampering massage at the on-site spa and grab a bite at multiple on-site eateries. San Diego’s banner attractions, including the San Diego Zoo and Temecula wineries, are just a short drive away. With our INSPIRED For You™ program, participate in exciting adventures like a sunset bike cruise, escape room, and more.

    Logo for Hyatt Vacation Club at The Welk

    8860 Lawrence Welk Drive

    Escondido, CA 92026

    Telephone (760) 749-3000

    Website www.hyatt.com

    Managed by Hyatt Vacation Ownership

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