Salary Range $60,000-$65,000

This is a non-exempt position and will be paid on an hourly basis with overtime paid in accordance with state and federal law.

Job Summary

Responsible for all food and beverage and activities operations, which includes all culinary, restaurant, beverage operations and activities and fitness programs Oversees guest and employee satisfaction, maintaining standards and maximizing financial performance in areas of responsibilities. Reinforces appropriate culture to provide service to guests and strives to continually improve guest and employee satisfaction. Demonstrates knowledge and proficiency of all applicable food and beverage laws and regulations. Develops and implements business plan for food and beverage and activities and fitness programs.   

Candidate Profile 

Education and Experience  

• High school diploma or GED; 4 years’ experience in the food and beverage, culinary, or related professional area.  

Or   

• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years’ experience in the food and beverage, culinary, or related professional area.   
• Knowledge or experience in the recreation/health club operations or related professional area desired   

Core Work Activities  

Developing and Maintaining Budgets

• Develops and manages all financial, employee engagement and guest satisfaction plans and actions for Food and Beverage and Activities departments.   
• Maintains a positive cost management index for kitchen and restaurant operations and activities and fitness programs.   
• Utilizes budget to understand financial objectives.   

Managing Food and Beverage, Recreation and Fitness Operations

• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.   
• Monitor’s quality, standards and meets the expectations of the customers on a daily basis.   
• Demonstrates knowledge of job-relevant issues, products, systems, and processes.   
• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.   
• Schedules events, programs, and activities, as well as the work of others.   
• Develops specific goals and plans to prioritize, organize, and accomplish work.   
• Manages outside vendors related to food and beverage and recreation and activities functions.   
• Orders and manages necessary supplies. Ensures employees have supplies, equipment, tools, and uniforms necessary to do their jobs.   
• Develops and manages group activities and events for all ages of owners and guests including children's programs (e.g., coordinates activities, purchases equipment and supplies, etc.).   
• Drives and manages financial performance of the food and beverage operations, recreation department, activities, contracted vendors to ensure optimal revenue for the resort.   
• Communicates theming directions, projects, and timelines to property and corporate leaders as appropriate.   
• Strategizes and partners with other department heads monthly and quarterly to assist in the delivery and execution of food and beverage events and resort activities planning to enhance the Owner/Guest experience.   

Providing and Ensuring Exceptional Customer Service  

• Serves as a role model to demonstrate appropriate behaviors.   
• Sets service expectations for all guests internally and externally.   
• Provides services that are above and beyond for Owner/Guest satisfaction and retention.   
• Responds quickly and proactively to guest's concerns.   
• Understands the brand's service culture.   
• Ensures that all employees, supervisors, and managers understand the brand's service culture.   
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.   

Managing and Conducting Human Resources Activities  

• Oversees employee satisfaction and guest satisfaction results, and ensures corrective action is taken when needed.   
• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.   
• Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.   
• Participates in the performance appraisal system process, giving feedback when needed.   
• Coordinates all training activities for employees in department.   
• Encourages and builds mutual trust, respect, and cooperation among team members.   
• Communicates expectations and performance objectives to subordinates.   
• Reviews turnover reports monthly and adjust talent acquisition strategies accordingly.   

Additional Responsibilities 

• Complies with all corporate accounting procedures.   
• Provides timely and accurate information to supervisors, co-workers, and subordinates.   
• Ensures effective departmental communication and information systems.   
• Analyzes information and evaluates results to choose the best solution and solve.  

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Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.