Front Desk Agent

Hyatt House Raleigh North Hills
Raleigh, NC

posted November 14, 2024

Front Desk Agent

Description

Front Desk & Guest Care

We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy engaging with others and have a winning personality and high sense of responsibility – this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect.

Role Responsibilities:

As a Front Desk Clerk you have the responsibility to give our guests the best hospitality experience they can have by:

  • Assisting guests efficiently, courteously and professionally at all times.
  • Maintaining a high level of service and hospitality.
  • Promptly and effectively dealing with guest concerns or issues and see all are met to satisfaction in timely manner.
  • Post guest charges, collect payments, and follow all cash handling procedures as required by Concord.
  • Handle guest mail and messages with respect to privacy and professionalism.
  • Be knowledgeable of the hotel brand and various programs (travel programs, special offers).
  • Be a great communicator to various departments and management on guest comments and concerns.
  • Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance.
  • Have full knowledge of hotel safety and emergency procedures.

Starting wage: $15+/hour

Education and Experience: Previous hotel experience preferred but not required.

Physical Requirements: Prolonged periods standing at the front desk, up to 8 hours at a time.

Here are some reasons our associates like working for us:

Benefits (Full Time Associates only)

We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.

Why Concord?

Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It’s important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. At Concord, you can enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you.

If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.

Hyatt House Raleigh North Hills

137 Room Extended Stay

Our Hotel

Hyatt House Raleigh North Hills hotel is nestled in the heart of vibrant North Hills, Raleigh’s premier destination for shopping, dining and entertainment. Designed with guests in mind, our residentially inspired suites include separate living rooms with a cozy sleeper sofa and full-size kitchens featuring a refrigerator, microwave and stove top. Whether visitors are in town for a night or a week, we provide attentive, thoughtful service and all the comforts of home.

Each guest room and suite at Hyatt House Raleigh North Hills includes the residential touches that make spaces feel homey and comfortable. 

  • 137 rooms, with studio guest rooms, and residential-style one and two bedroom suites
  • Seasonal outdoor pool
  • 24-Hour Workout Room
  • 24-hour coin-operated laundry room
  • Sun deck with lounge seating
  • Patio and fire pit

160 Park at North Hills Street

Raleigh, NC 27609

Telephone (919) 363-0771