Summary

Job Description

Overview: Our Housekeeping Supervisor delivers service excellence to our guests and ensures the creation of a larger than home, welcoming experience. This position is responsible for daily supervision of cleaning and assists in administration of Housekeeping services in safe and efficient manner.

Performance Expectations:

• Supervise the housekeeping staff
• Break out the house and provide team with daily assignments
• Evaluate the staff’s job performance and coach and counsel as necessary.
• Clearly communicate the standards of performance and ensure all required training occurs.
• Perform and supervise the cleaning and inspection of guest rooms, public areas, and back of the house.
• Ensure compliance with proper cleaning techniques, procedures, and brand standards.
• Order supplies and maintain accurate inventory.
• Follow proper lost and found procedures for items left behind in a guest room.
• Report any items in need of repair.
• Follow all safety procedures while working.

Behavioral Expectations:

• Be effective and innovative in handling and solving problems in the workplace.
• Remain positive and helpful while keeping a steady pace.
• Committed to the success and growth of the company.
• Act honorably, even when no one is watching.
• Eagerness to grow and/or develop within the company
• Passionately provide personalized guest service

Requirements
General Requirements:

Able to work most weekends and holidays.

Report to work on time and in proper uniform.

Experience: Previous experience overseeing/directing a team. Hotel experience a plus.

Education: None

Physical Requirements:

Ability to stand/walk for up to 8 hours.

Occasional lifting, pushing and pulling.