Guest Relations Coordinator

Stoneridge Preview Center
Escondido, CA

posted April 26, 2024

Guest Relations Coordinator

How to Apply

Compensation: $16.00 Hourly

Our Hyatt Vacation Club at The Welk location in Escondido, CA, is looking for a Guest Relations Coordinator to join their Sales & Marketing team!

Hyatt Vacation Club®, a leader in the vacation ownership industry, is seeking motivated individuals with customer service and local area expertise to join our award-winning sales and marketing team. We are currently looking for driven individuals with outgoing personalities who are motivated to provide outstanding customer service. As a Guest Relations Coordinator, you will offer Concierge-style services to guests coming to stay with us on a promotional vacation package.  

Pay: $16 per hour plus commission & bonuses 

Schedule:  10am to 6:30pm or 11am to 7:30pm, must be open to work weekends 

What's in it for you?

  • Hotel and resort discounts
  • Immediate 401(k) Company match up to 6%
  • Growth and development opportunities
  • Positive work environment   What will you do?
  • Conduct pre-arrival calls and/or in person services for guests coming on a promotional package.
  • Engage with guests and provide elevated customer service by phone and/or in person.
  • Effectively communicate the benefits of the guest's vacation package and confirm details.
  • Provide the highest level of service to suggest local attractions and restaurant recommendations.
  • Provide effective problem resolution techniques if applicable.

    What are the requirements?

  • Enjoy talking with guests by phone and/or in person
  • Excellent written and verbal communication skills
  • Local area knowledge  
  • Computer skills
  • Flexible schedule, including the ability to work weekends and holidays
    • How to Apply

    Stoneridge Preview Center

    Sales Office

    Sprawling across 450 pristine acres in San Diego, situated in the hills of Escondido, you’ll find The Welk — luxury accommodations that offer the comforts of home. Choose from our Resort Villas, Villas on the Greens, or Mountain Villas to find a floor plan that matches your needs. With five recreation centers, top-class amenities and inspired activities for everyone in the family to enjoy, there’s no shortage of things to do at our luxury vacation rentals in San Diego. Visit our stunning 6,000 square foot fitness center, featuring spin and yoga rooms, state-of-the-art strength and cardio machines and a two-story climbing wall. Tee up at our two golf courses or enjoy the lighted tennis courts. Visit the weekly farmers’ market or the downtown village featuring shopping, dining, theatre, and our own Starbucks. For the best price, book directly on vacationclubrentals.com. Our team of advisors is ready to assist with planning or answer any questions you may have. Welcome home!

    Logo for Stoneridge Preview Center

    Stoneridge Preview Center

    8860 Lawrence Welk Dr

    Escondido, CA 92026

    Managed by Hyatt Vacation Ownership

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