Front Desk Agent

Hyatt Vacation Club at Sunset Harbor
Key West, FL

posted April 24, 2024

Front Desk Agent

How to Apply

Compensation: $20.20 Hourly

Shift: 1st and 2nd shift

Pay: $20.20/hour

Job Summary

Do you pride yourself on your customer service skills and ability to personalize interactions with guests? Have a bold attention to detail while multi-tasking? Value a cooperative, team-oriented environment?

If so, the Front Office at Hyatt Vacation Club might be the place for you! You will have the opportunity to welcome our Owners and guests home, while experiencing our dedication to the well-being of our associates.

As a Guest Service Associate, you will be interacting directly with Owners and guests from the time they arrive on property until they depart. In addition, your responsibilities include, but are not limited to, processing all guest arrivals and departures, and providing accurate information about the resort and surrounding area while delivering a personalized vacation experience for each Owner and guest.

Core Work Activities

Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
Welcome and acknowledge guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
Speak using clear and professional language; answer telephones using appropriate etiquette.
Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees.
Comply with quality assurance standards.
Stand, sit, or walk for an extended period of time.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Attention to customer service with a professional and pleasant personality.
Available to work a flexible schedule including evenings, weekends, and holidays.
Perform other reasonable job duties as requested by Supervisors.

How to Apply

Hyatt Vacation Club at Sunset Harbor

66 Unit Time-Share

A relaxing Key West escape.

With a coveted location in the heart of Old Town and magnificent views of the Gulf of Mexico, Sunset Harbor is the ultimate island retreat. Mere minutes from iconic area attractions, it’s also a haven for relaxation with its tranquil pool and whirlpool spa. And with our Inspired Experiences program, you can leave Key West feeling fulfilled.

Off-site, vacationers can embrace the tropical destination by lazing on one of the stunning beaches or cruising around on a bicycle or scooter. Famed Duval Street and Mallory Square are nearby, and perfect for people-watching or joining the crowds to view the sunset. Regardless of how you define paradise, Sunset Harbor helps you experience it to the fullest.