Description

Overview: A Kolter Hospitality Assistant General Manager delivers service excellence to guests and team members by encouraging a comfortable and welcoming environment that promotes quality service and guest satisfaction. They provide assistance to the General Manager with managing the property to ensure efficient and profitable operations. This position is responsible for overseeing maintenance, asset protection, guest service, sales, food and beverage, accounting and human resources. 

Performance Expectations:

1. Ensure Company and brand standards of operations are strictly adhered to.
2. Ensure department heads have proper coverage through adequate staffing.
3. Spend time in the lobby during peak check in and check out hours to engage with the guests.
4. Resolve guest issues to ensure high guest satisfaction in a tactful and courteous manner.
5. Review guest service scores daily to identify areas of improvement, recognize positive achievement and implement correct action where necessary.
6. Monitor the operation to ascertain budgeted goals are achieved.
7. Maintain high sanitation standards for food handling and maintenance equipment.
8. Counsel, coach, discipline and terminate team members as appropriate with GM/HR review and input to ensure compliance with company policy.
9. Hire and train team members to maintain a smooth and efficient operation.
10. Ensure all brand standard training is completed within the required time frame as dictated by the brand or state law i.e. guest service training, orientation, TIPS, food safety, etc.
11. Ensure weekly schedules reflect business needs and are adjusted accordingly.
12. Maintain personnel and payroll files in compliance with Company policy.
13. Work with housekeeping and engineering to block rooms as necessary for maintenance.
14. Promote a safe work environment to minimize liability and expense.
15. Regularly walk the property to evaluate the hotel’s physical condition and communicate with team members.
16. Ensure property reports are completed with accurate information and are in compliance with company policy.
17. Report any items in need of repair.
18. Follow all safety procedures while working.

Behavioral Expectations:

• Be effective and innovative in handling and solving problems in the workplace. 
• Remain positive and helpful while working in a fast-paced environment.
• Committed to the success and growth of the company. 
• Act honorably, even when no one is watching. 
• Eagerness to grow and/or develop within the company 
• Passionately provide personalized guest service 

EOE

M/F/Vet/Disability

DFWP

Kolter Hospitality Participates in E-Verify

Qualifications

General Requirements:

Able to work most weekends and holidays. 

Report to work on time and in proper uniform.

Knowledge and/or ability to operate a computer.

Successful track record in hotel management.  

Knowledge of accounting and budgeting.

Experience: Three (3) plus years of relevant experience in the hotel industry.

Education: None. Bachelor’s degree preferably hotel management or equivalent education a plus.

Physical Requirements:

Ability to stand/walk for up to 8 hours.

Occasional lifting, pushing and pulling

Kolter Hospitality is proud to be an Equal Opportunity Employer.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This description is a summary of primary responsibilities and qualifications.  The job description is not intended to include all duties or qualifications that may be required now or in the future. Kolter Hospitality is a drug-free workplace. Pre-employment drug test and background check required.