Guest Services Associate

HVC The Residences at Mountain Lodge
Beaver Creek, CO

posted May 1, 2024

Guest Services Associate

How to Apply

Compensation: $23.00 Hourly

Pay: $23.00/hour

Seasonal Bonus Offered

Expected Fill Date: 6/1/24

Job Summary

Do you pride yourself on your customer service skills and ability to personalize interactions with guests? Have a bold attention to detail while multi-tasking? Value a cooperative, team-oriented environment?

If so, the Front Office at Hyatt Vacation Ownership might be the place for you! You will have the opportunity to welcome our Owners and guests home, while experiencing our dedication to the well-being of our associates.

As a Guest Service Associate, you will be interacting directly with Owners and guests from the time they arrive on property until they depart. In addition, your responsibilities include, but are not limited to, processing all guest arrivals and departures, and providing accurate information about the resort and surrounding area while delivering a personalized vacation experience for each Owner and guest.

Core Work Activities

Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
Welcome and acknowledge guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
Speak using clear and professional language; answer telephones using appropriate etiquette.
Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees.
Comply with quality assurance standards.
Stand, sit, or walk for an extended period of time.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Attention to customer service with a professional and pleasant personality.
Available to work a flexible schedule including evenings, weekends, and holidays.
Perform other reasonable job duties as requested by Supervisors.

How to Apply

HVC The Residences at Mountain Lodge

50 Unit Time-Share

A ski‑side sanctuary in Colorado’s Vail Valley.

Embark on adventures from your coveted location in the heart of Beaver Creek. This intimate alpine resort puts you within steps of a bevy of mountain activities, from an outdoor skating rink to restaurants and boutiques. And it provides all you need for meaningful time away together. Start your day on the slopes, then enjoy a calm dip in the whirlpool spa or a feast at the adjacent Park Hyatt Beaver Creek Resort and Spa’s top-notch restaurants. Off‑site, explore Beaver Creek Village for all your shopping needs or trek Beaver Creek Trail, taking in views you’ll never forget.