Concierge

HVC The Residences at Mountain Lodge
Beaver Creek, CO

posted May 1, 2024

Concierge

Compensation: $23.00 Hourly

Pay: $23.00/hour

Seasonal Bonus Offered

Expected Fill Date 6/1/24

Job Summary

Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Review shift logs/daily memo books and document pertinent information in logbooks. Report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.  

Core Work Activities

  • Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.  

  • Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation.  

  • Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. 

  •  Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.  

  • Comply with quality assurance expectations and standards.  

  • Stand, sit, or walk for an extended period of time or for an entire work shift.  

  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds. 

  • Attention to customer service with a professional and pleasant personality. 

  • Available to work a flexible schedule including evenings, weekends, and holidays.   

  • Perform other reasonable job duties as requested by Supervisors. 

HVC The Residences at Mountain Lodge

50 Unit Time-Share

A ski‑side sanctuary in Colorado’s Vail Valley.

Embark on adventures from your coveted location in the heart of Beaver Creek. This intimate alpine resort puts you within steps of a bevy of mountain activities, from an outdoor skating rink to restaurants and boutiques. And it provides all you need for meaningful time away together. Start your day on the slopes, then enjoy a calm dip in the whirlpool spa or a feast at the adjacent Park Hyatt Beaver Creek Resort and Spa’s top-notch restaurants. Off‑site, explore Beaver Creek Village for all your shopping needs or trek Beaver Creek Trail, taking in views you’ll never forget.


HVC The Residences at Mountain Lodge

63 Avondale Lane

Beaver Creek, CO 81620

Telephone +1 970 748 3000