Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Checks guests in/out of the hotel, updates guests as required. Promotes hotel services, amenities and upsells products to the guests. Resolves guest challenges throughout their stay.
Provides support and leadership guidance to Guest Service Agents, Bell/Doorperson and Concierge to ensure consistent quality of customer service and exceed Hyatt/Thompson brand standards. Responds in a professional and courteous manner to all guests and team members. Resolves guest challenges throughout their stay.
