September 28, 2023
21 East Bellevue Place
Chicago, IL 60611
Telephone (312) 266-2100
This position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.
We are a busy restaurant and have an open role for hostess. You will greet guests as they enter and show them to their table or waiting area. You will also engage with guests to ensure their meal is as good as it should be. To do well in this role you should be comfortable standing for long periods and managing a very busy shift.Hostess Responsibilities:
ESSENTIAL DUTIES AND RESPONSIBILITIES Maintain the physical atmosphere and cleanliness of section before and during shift for proper setup Greets all guests with a positive demeanor and ensure their complete satisfaction. Always strive to exceed out guests’ expectations Prepare the tables, laying our napkins and utensils, performing all other preparation tasks Staying updated on current menu choices, specialties, and menu deviations Check guests for proper identification, detect and act upon guest inebriation as trained Maintaining proper dining experience, delivering items, fulfilling customer needs, offering desserts and drinks, removing courses, replenishing utensils and refilling glasses Records details of the order from guests, repeat order to guest to check for accuracy Retrieve orders from the kitchen, confirm accuracy and presentation Abide by all State, Federal, and liquor regulations pertaining to serving alcoholic beverages to minors or intoxicated guests Set up and break down dining room and service station Obtain revenues, issuing receipts, accepting payments, verify validity of charges, record all charges retuning the change, ensures vouchers are properly executed in order to balance all revenue Provide information to guests including menu descriptions, hotel information and city surroundings Inputs orders into a register at point of sale and creates a check for each guest Job Types: Full-time, Part-time Job Type: Full-time Salary: $11.00 per hour Benefits: 401(k) Dental insurance Employee discount Health insurance Life insurance Paid time off Referral program Vision insurance Physical setting: Upscale casual restaurant Schedule: 10 hour shift 8 hour shift Day & Night shift Holidays Weekend availability Supplemental pay types: Tips Ability to commute/relocate: Chicago, IL 60611: Reliably commute or planning to relocate before starting work (Required) Experience: Serving: 1 year (Preferred) Restaurant experience: 1 year (Preferred)
Provides support and leadership guidance to Guest Service Agents, Bell/Doorperson and Concierge to ensure consistent quality of customer service and exceed Hyatt/Thompson brand standards. Responds in a professional and courteous manner to all guests and team members. Resolves guest challenges throughout their stay.