May 9, 2024
Hyatt Vacation Club at Northstar Lodge
970 Northstar Drive
Truckee, CA 96161
Telephone (530) 562-3900
Website www.hyatt.com
Managed by Hyatt Vacation Ownership
Promote the rules and regulations of the recreation facility. Observe activity in the recreational facility and respond appropriately in accordance with local operating procedure in the event of an emergency. Clean and maintain recreational equipment and supplies. Wash, mop, and clean the recreation facility. Be aware of possible situations where guests are not able to safely participate in an activity and inform supervisor/manager. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
Greet persons entering the office, determine nature and purpose of visit, and direct/escort to destination. Open, read, and prepare answers to routine letters. Locate and attach appropriate files to incoming correspondence requiring replies. Take and distribute meeting minutes to appropriate individuals. Handle and distribute incoming and outgoing mail. Create and maintain computer- and paper-based filing and organization systems for records, reports, documents, etc. Transmit information or documents using a computer, mail, or facsimile machine. Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software. Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, reservations, and answer inquiries from guests. Operate standard office equipment other than computers such as telephone, typewriter, fax, photocopier, calculator, and electronic peripherals. Document and communicate all guest requests/complaints to appropriate personnel.
Assists the Sales Manager with the operation of the sales gallery, which includes scheduling Sales Executives in order to meet customer flow, reviewing weekly reports and disseminating this information to the sales team, and being available to assist sales executives with closing sales. Helps generate new business and attracts potential owners by reviewing the current book of business and coordinating with the marketing department. As directed by the Sales Manager, provides necessary resources, coaching and training on sales techniques to the sales staff. Works with Sales Manager to resolve conflicts and manage team performance. Helps monitor the guest experience and proactively responds to customer concerns. Assists the Sales Manager with other duties as directed.
Respond and attend to guest repair requests. Communicate with guests/customers to resolve maintenance issues with little to no supervision. Perform preventive maintenance on tools and equipment, including cleaning and lubrication. Visually inspect tools, equipment, or machines. Carry equipment (e.g., tools, radio). Identify, locate, and operate all shut-off valves for equipment and shut-offs for buildings. Maintain maintenance inventory and requisition parts and supplies as needed. Assure each day’s activities and problems that occur are communicated to the other shifts using approved communication programs and standards. Display proficiency in any one of the following categories, above average skills in two more of the following categories and basic skills in the remaining categories: air conditioning and refrigeration, electrical, mechanical, plumbing, pneumatic/electronic systems and controls, carpentry and finish skills, kitchen equipment, vehicles, energy conservation, and/or general building management. Display solid knowledge and skill in the safe use of hand and power tools and other materials required to perform repair and maintenance tasks. Display basic ability to repair or replace PVC copper pipe (including soldering).
Do you think critically? Enjoy learning new skills? Value a cooperative, supportive environment? If so, Engineering at Hyatt Vacation Ownership might be the place for you! You will have the opportunity to maintain a home away from home for our Owners and guests, while experiencing our dedication to the well-being of our associates. As an Engineer I, you will be responding to a wide array of engineering needs and interacting directly with guests. Your responsibilities will also include, but are not limited to, performing preventive maintenance, responding to guest repair requests and maintaining inventory. To ensure we are providing the best services to our guests, as an Engineer I, your duties will entail troubleshooting mechanical and electrical issues in a timely and professional manner.
The wage for this position is $16.00/hour + compensation plan.
The wage for this position is $16/hr. plus compensation plan.
Meet and greet guests as they arrive for scheduled sales presentations or stop by the sales gallery for general information.
Apply for these jobs at https://hyatt.hospitalityonline.com/northstar-lodge/jobs