Phone Operator
Grand Hyatt Nashville
Nashville, TN
Grand Hyatt Nashville
1000 Broadway
Nashville, TN 37203
Telephone (615) 622-1234
Website www.hyatt.com
Managed by HM Alpha Hotels & Resorts
Generous medical, dental & vision starting the 1st of the month after hire, including FSA, HSA, Dependent Care, Disability & Life Insurance, EAP, supplemental benefits, 401k match, employee discounts, vacation & sick time.
Grand Hyatt Nashville is hiring a Phone Operator! Join our team to provide exceptional guest service, manage calls efficiently, and support hotel operations.
Compensation: Starting at $16.00 per hour
The PBX Operator ensures smooth communication throughout the hotel, serving as the first point of contact for guests and callers. This role shapes the guest experience and maintains a professional, welcoming environment at all times.
HOW YOU’LL SHAPE THE EXPERIENCE & FUTURE
- Answer and route all incoming, outgoing, and interoffice calls quickly and professionally.
- Provide friendly and accurate telephone and message services to hotel guests and staff.
- Handle all paging and radio communications efficiently.
- Assist with clerical tasks such as filing folios, registration cards, typing, proofreading, and sorting mail.
- Maintain the guest telephone index, tracking checked-in, checked-out, and stay-over guests.
- Record messages and call information, including toll charges, as needed.
- Use systems such as bells or buzzers to alert staff throughout the hotel.
- Other duties as assigned.
KEY STRENGTHS FOR SUCCESS
- Clear and professional verbal communication; strong listening skills.
- Ability to multitask effectively, switching between phone, computer, and clerical duties.
- High attention to detail for accurate record-keeping and call handling.
- Professional, courteous, and guest-focused demeanor.
- Guest/customer service experience preferred.
PROFESSIONAL EXPERIENCE
- Experience in guest services or customer-facing roles is preferred.
- Familiarity with telephone operations, switchboards, or clerical tasks is a plus.
ACADEMIC BACKGROUND
- High School Diploma or equivalent required.
WHAT YOU CAN EXPECT
- Generous medical, dental, and vision available first of the month following hire date, includes FSA, HSA, and Dependent Care
- Disability Insurance
- Life Insurance
- Employee Assistance Program
- Supplemental benefits
- 401k matching
- Employee discount program
- Vacation and Sick Time
Pay Rate: $16/hour
Grand Hyatt Nashville
Hotel with 591 Rooms
Immerse Yourself in Luxury at Our Downtown Nashville Hotel on Broadway
Stay in the middle of the action at Grand Hyatt Nashville, your downtown upscale retreat. Within walking distance of The Gulch and Midtown, our Broadway hotel features one of the highest outdoor rooftop bars in Music City, a rooftop pool, a spa and seven food and beverage experiences.
Get a good night’s rest in one of our 591 rooms, including 53 suites at Grand Hyatt Nashville. Experience downtown Nashville right outside our hotel’s doorstep, then retreat to upscale comfort. With hardwood floors and floor-to-ceiling windows, our rooms come with the thoughtful amenities you expect, like 55-inch flat-screen TVs—and a few luxurious touches, including blackout curtains and BALMAIN® bath amenities. Craving more space? Opt for a suite offering more room, a living area for you to spread out and access to our signature Grand Club® during your stay.
Take your pick from seven incredible dining establishments. At Grand Hyatt Nashville, you’ll find no shortage of diverse eateries with local fare to nosh on.
Voted the Best New Hotel in North America by M.I.C.E., Grand Hyatt Nashville is centrally located on world-renowned Broadway with easy access to transportation within the metropolitan area. Our event and meeting spaces are the third largest in downtown Nashville, featuring breathtaking design and architecture, and a variety of indoor and outdoor venue options, as well as dedicated catering, event planning, and audiovisual teams.
Downtown Nashville is the place to be for live music, authentic Southern eats and a rocking good time no matter where you go. Grand Hyatt Nashville puts you in the heart of it all, with a Broadway location that’s walking distance to The Gulch, Ryman Auditorium and Music City’s top entertainment, sports and shopping destinations.