General Manager

Job Title:General Manager

Location: Hyatt Regency Milwaukee - On-Site, In Person Position

Job Summary:Looking for a General Manager with a proven track record operating major branded full-service union hotels. The right candidate is charged with the responsibility for all aspects of operations for their assigned property, providing support, supervision and guidance to their Management team and front-line Associates. He or she will ensure that financial performance is optimized, that high quality product and service levels are maintained, and that the hotel is operated in compliance with state, federal and local regulations as well as Company and brand standards. The General Manager will establish priorities and lead key operational initiatives such as the sales plan and budget development and execution of physical property improvement projects. They will provide hands-on leadership to ensure that revenue is maximized while expenses are effectively controlled. They will serve as a key stakeholder for communications with Guests and Clients, Associates, Ownership, corporate representatives, brand representatives and key vendors. Exempt Managers must customarily and regularly direct the work of at least 3 full-time Associates or their equivalents.

• The GM will oversee all hotel operations, including but not limited to rooms, restaurant, bar, and banquet teams and will be responsible for product quality (quality insurance), COGS control, and overall Guest Satisfaction.
• Responsible for the overall performance of the property’s F&B operations to include but not limited to P&L, Guest Satisfaction, Brand Quality Assurance, Budget, and Labor.
• Executes the training of all teammates as it relates to brand and company standards to maximize revenues and service culture.
• Be responsible for maintaining compliance and up to date on new F&B initiatives for the brand and company.
• Be aware of and remain in compliance with all local and state laws.
• Maintain positive relationships with Management company, Property Owners, and Clients/Guests.
• Support and ensure that all health, safety, and security standards are being maintained.
• Support guest experience and satisfaction in all operations.
• Maintain a high-quality product.
• Ensure that hotel policies and brand standards are followed.

Required Skills, Experience and Knowledge

• Minimum 3+ years as an AGM or GM in a major branded hotel setting.
• Candidate must possess the skills and experience to lead a team to consistently deliver exceptional Guest Service.
• Have a proven track record of meeting budgets, understanding P&L statements, and cost controls.
• Excellent communication and problem-solving skills.
• Development of leadership and hourly staff.
• Must have weekend availability.
• Must have Union Experience.

Working Conditions / Environment

The following outlines the work environment employees will encounter while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

Job Type: Full-Time

Benefits:

• 401(k)
• 401(k) matching
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Paid Time Off