Assistant Front Office Manager

Ambassador Chicago JDV by Hyatt
Chicago, IL

posted June 12, 2024

Assistant Front Office Manager

What’s in it for you…

  • Insurance enrollment available from DAY 1!
  • Paid time off available from DAY 1!
  • Holiday pay available from DAY 1!
  • 401(k) enrollment after 30 days!
  • Hotel and travel discounts at worldwide destinations!
  • Professional development and promotion opportunities!

The impact you’ll make…

The Assistant Front Office Manager is part of the management structure of the Front Office.  He or she will aid the other managers in monitoring the daily operations of the hotel by supporting and supervising all front office operations and staff, oversee hotel availability, room inventory and ensure overall guest satisfaction.

You’ll enjoy this job because…

  • You want to grow within Front Office
  • You enjoy providing excellent guest experience
  • You’re self-motivated to go above and beyond

What you’ll be doing…

  • Supervise and support all Front Office staff (including Front Desk and Bell/Door Staff) to ensure policies and procedures are followed while welcoming guests 
  • Review and prepare for daily arrivals and look at business on book at least seven days out on a daily basis
  • Hold shift briefings to communicate daily events, VIPs, current hotel offerings, updated policies, weekly training topics, occupancy, day of selling strategy, etc.
  • Maintain knowledge of all of hotel outlet offerings, facilities and local area events
  • Account for daily yielding, balancing of house with room types/rates, correct settlement of room revenue and ensure credit is established on all accounts in accordance with proper accounting procedures
  • Address any credit concerns and communicate any outstanding issues to the next shift manager for follow-up
  • Ensure accurate guest data is inputted into HMS profile including comments, history, etc.
  • Report and follow up on any guest issues while maintaining a high level of confidentiality will all guest information
  • Maintain a detailed log with all guest issues and resolutions
  • Communicate hotel’s needs to appropriate departments to ensure room availability and open calls are being addressed in a timely manner with follow-up to the guest that issue is satisfactorily resolved
  • Assist with implementation of new policies and procedures and also ensure staff has adherence of existing grooming and attendance policies
  • Assist with the training process of new hires and identify training needs with existing employees by weekly focus on “topics of the week”
  • Drive Hotel scores and share positive feedback and address on an individual basis with any negative feedback
  • Maintain a positive and professional environment in guest areas and in back of the house that motivates and inspires the staff. 
  • Must possess basic ability to analyze and understand forecasts and budgets
  • Other duties as assigned

You should be able to…

  • Speak, read, and write in primary language used in the workplace
  • Sit, stand, walk, and be in front of a computer for 8+ hours

Requirements…

  • Customer service experience, preferably in Hospitality or related industry
  • High School diploma or equivalency education certificate required

About First Hospitality…

Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and management company.  First Hospitality’s strategic vision is to create value for all through excellence and an openness to doing things differently.

First Hospitality seeks to attract and retain a high-performing and diverse workforce in which employee’s differences are respected and valued to better meet the varying needs of the customers we serve.  FH fosters an inclusive work environment that promotes collaboration, flexibility, and fairness.  Equal Opportunity Employer.

Ambassador Chicago JDV by Hyatt

284 Room Hotel

Explore Downtown Chicago From Our Boutique Gold Coast Hotel

Step into Chicago history and its celebrated Gold Coast neighborhood when you enter the grand lobby of the Ambassador Chicago. Inside, vaulted ceilings rise over ornate décor and artwork that capture the city’s steadfast spirit. Check into sumptuous rooms, then explore nearby iconic landmarks like Magnificent Mile and Water Tower Place.

Check into one of 284 rooms in the heart of the Gold Coast, each featuring iconic white-on-white décor and a serene atmosphere. Sleep on imported 300-thread-count linens and enjoy luxury touches like mosaic marble floors in the bathroom. Select a traditional space with neighborhood views, or opt for a lavish 650-square-foot one-bedroom suite. After you’ve unpacked, take a six-minute walk to Lake Michigan or mingle with the locals on Division Street. 

Reminiscent of an old-school English gentleman’s club, The Library is the perfect place to relax in the midst of your Chicago adventure or convening with friends before you discover the neighborhood. Pick-up a curated coffee beverage in the morning and enjoy drinks and portable snacks throughout the afternoon and evening from our 24-hour Grab and Go offerings.


1301 North State Parkway

Chicago, IL 60610

Telephone (312) 787-3700