Schedule:

On a non-event day it would be 9-5, 10-6, or 11-7 (you can choose and switch it up.)

Event days vary and sometimes require OT (once or twice a year you may have to meet a vendor as early as 4:30am and be there until 7pm, or a night event may be scheduled 2-10pm or end at 11pm - i.e. a dinner or concert)

*Must be open to work on weekends.*

Hours: 32-40+ hours

Pay: $25.50/hour

What will you do?

• Update information board on a regular basis to inform owners and employees of important events.
• Create spreadsheets to organize information related to Sales and Marketing activities (e.g., mailing lists, tours).
• Enter, retrieve, reconcile, and verify information in software involved in the sales process. Contact appropriate individual or department as necessary to resolve guest calls, requests, or problems.
• Promote awareness of brand image internally and externally.
• Use sales techniques that maximize revenue while maintaining existing guest loyalty to Hyatt, including up-selling.
• Encourage guests or callers to purchase or schedule preview package sales/tours and answer questions about property facilities/services.   
• Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model and first point of contact of the:
• Guarantee of Fair Treatment/Open Door Policy process.
• Report accidents, injuries, and unsafe work conditions to manager.
• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; protect company assets.
• Anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
• Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others.
• Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational quality.
• Read and visually verify information in a variety of formats.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.