Food & Beverage Supervisor

Hyatt House Herndon/Reston
Herndon, VA

Posted November 19, 2021

Food & Beverage Supervisor

The Food & Beverage Supervisor is responsible for assisting in ensuring the smooth operation of the dining room by directing the activity of staff, facilitate the prompt and accurate seating and service of all guests, accept payment for food and beverage, and make proper change to help servers in assuring quality customer service. The Food & Beverage Supervisor is required to adhere to the mission and values of Widewaters Hotels, LLC.
What you will be doing
The Food & Beverage Supervisor is focused and responsible for the following:
  • Approach all encounters with guests and employees in a friendly, service-oriented manner.
  • Greet and seat guests at appropriate tables in a timely manner
  • Be aware of guests’ needs; assist in providing a pleasant dining experience
  • Collect money or credit cards from guests and servers
  • Direct activity of staff, supervise, and evaluate the performance of restaurant associates.
  • Assist in the training and development of associates.
  • Assist associates in the performance of their duties.
  • Provide information to the Food & Beverage Director or Restaurant Manager concerning outlet needs.
  • Complete end of shift paperwork.
  • Regular and prompt attendance as well as the ability to work the schedule as defined and overtime as required. 
  • Schedule staff accordingly to accommodate business demand.
  • Meet and speak to guests concerning special needs or complaints.
  • Open and close shift in accordance with manager's checklist.
  • Maintain a safe and sanitary work environment for all associates and guests.
  • Monitor hours and staffing overtime on a daily basis for restaurant, as it relates to sales and profits.
  • Attend restaurant associate meetings.
  • Gather and implement all proper tools for running shift (i.e. schedules, floor plans, reservations, checks, etc.).
  • Ensure that guests are satisfied by assisting with service, seating, and communicating with kitchen and by striving to speak to all guests.
  • Ensure all side work is done on a daily basis.
  • Handle guest service issues or complaints
  • Pay out servers and service attendants tips, if appropriate
  • Take reservations for outlets
  • Ensure quality control of menu items, and cleanliness and appearance of restaurant and staff.
  • Complete work orders for maintenance repairs.
  • Monitor bartenders for proper alcohol service/guest intoxication levels etc. while adhering to local liquor laws.
Requirements
  • High School Degree or equivalent. 
  • Minimum of 1-2 years experience in a supervisory food and beverage role.Must have a positive attitude at all times.
  • Knowledge of proper cleaning techniques, requirements, and use of equipment in the Restaurant.
  • Ability to train staff on customer service, and systems.
  • Ability to communicate satisfactorily with guests, management, and co-workers.
  • Must possess a thorough knowledge of the hospitality industry and have sound administrative skills.
  • Ability to supervise situations and accomplish goals on a timely basis.
Compensation: $18.00 - $25.00 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

View All Current Opportunities at WidewatersAt A Glance

Nestled into Northern Virginia’s Dulles Corridor, Hyatt House Herndon/Reston is a neighborly hotel with a convenient location by premier shopping, dining and entertainment. Our Reston hotel offers free transportation and is near the Metro Station, so you can easily tour Washington DC and the Capitol. Or stick to Reston and visit close companies, golf courses, wineries and the Dulles International Airport (IAD).

Widewaters Hotels' Mission and Values

Widewaters Hotels is an award winning, innovative hospitality management leader, built on proven pillars of success. We are passionate about delivering exceptional returns for our owners and partners, creating the ultimate guest experience and providing rewarding opportunities for our associates.

Widewaters' Hotels Values: Our values guide the way we work with and for our guests, owners & associates. Through Passion, Energy, Attitude & Work Ethic we have created a vibrant company culture and a compass for our actions.

Company Website: HyattHouseHerndon.com

EEOC

We appreciate your interest in Widewaters Hotels, LLC. Widewaters Hotels, LLC offers equal opportunities to all persons without regard to race, color religion, age, sex, disability, national origin, ancestry, citizenship, military or veteran status, marital status, sexual orientation, domestic violence victim status, predisposing genetic characteristics or genetic information, or any other status protected by law.

Hyatt House Herndon/Reston

127 Room Hotel

Our Hotel

Nestled into Northern Virginia’s Dulles Corridor, Hyatt House Herndon/Reston is a neighborly hotel with a convenient location by premier shopping, dining and entertainment. Our Reston hotel offers free transportation and is nearby the Metro Station, so you can easily tour Washington DC and the Capitol. Or stick to Reston and visit close companies, golf courses, wineries and the Dulles International Airport (IAD).

  • Residence program for guests staying 30+ nights (with laundry credits)
  • Complimentary newspaper
  • 24-hour Guest Market
  • 24-hour fitness center with Life Fitness® cardio equipment
  • Seasonal outdoor pool
  • Outdoor alfresco patio with barbeque grills
  • Hyatt Sport Court
  • Business Center with onsite print, copy, and fax service
  • 740 square feet of meeting and event space