Jobs at Hyatt Brands

Front Office Manager OEM/HM

Hyatt Place Memphis/Wolfchase Galleria
Memphis, TN

Posted September 14, 2021

Front Office Manager OEM/HM

Overview

Do you have an outgoing personality and the ability to connect with others to create memorable guest experiences? If so, the Hyatt Place Memphis Wolfchase Galleria is looking for you!!! We are hiring for a  Front Office Manager to join our leadership team

We offer Competitive Wages, Excellent Benefits, and Flexible Scheduling! 

The Front Office Manager is responsible for the successful operation and administration of all front office departments to include: front desk, bell/door, PBX, concierge (if applicable). The Front Office Manager must ensure that the department is continually balanced while focusing on providing an exceptional experience to every guest and maximizing department profitability at the same time. The Front Office Manager is responsible for ensuring that all front office operations are carried out professionally, to standards and at the highest level of service. The Front Office Manager will achieve desired outcomes by planning, implementing and controlling effective departmental strategies that drive results and through the creation, development and maintenance of a competent, motivated and empowered front office staff. The Front Office Manager will effectively lead, train, coach, motivate, engage and provide feedback to the front office staff, supervisors and managers on a daily basis. The Front Office Manager will serve as the front office liaison to all other hotel departments.

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions. 

Responsibilities

  • Create and execute innovative front office strategies that will drive the hotel to exceed guest satisfaction and revenues.
  • Work collaboratively with all members of the front office team in departmental planning, development and execution.
  • Ensure front office staff and management is properly trained to standards and able to carry out the operations of each department.
  • Work closely with department managers and supervisors to develop them both personally and professionally.
  • Ensure that all complaints regarding service and/or accommodations are investigated and resolved.
  • Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are authorized and budgeted.
  • Establish standards for personnel performance and customer service.
  • Review work procedures and operational problems to determine ways to improve service, performance, or safety.
  • Organize and direct worker training programs, resolve personnel problems, hire new staff, and evaluate employee performance.
  • Provide Leadership / Mentoring to Front Office staff.
  • Maintain complete knowledge of all Front Office department policies/service procedures.
  • Maintain complete knowledge of: all hotel features and services, all room types, rates, special package and promotions, daily arrivals / departures / room availability, scheduled in-house group activities.
  • Review and respond to daily operational demands as it relates to the hotel.
  • Prepare weekly, monthly, quarterly and yearly departmental financial and payroll forecasts.
  • Monitor security of public areas of the hotel.
  • Establish par levels for supplies and equipment.
  • Provide training, development, professional discipline, and positive support for all department employees to ensure qualitative standards and growth, depth and development.
  • Create and maintain a quality, professional work environment.
  • Administer performance evaluations for all departmental employees.
  • Anticipate guests and employees needs and respond promptly.
  • Promote positive guest relations at all times.
  • Conduct pre-shift meeting to review information pertinent to days business.
  • Facilitate departmental strategic planning meetings.

Qualifications

Education & Experience:

  • High School Graduate or General Education Degree (GED): or Work Equivalent plus 3 years of experience in hospitality management.
  • Computer skills required. Familiarity with Microsoft Office preferred. Experience with hotel information systems is required. 

EEO/AA Employer Disclosure

Crestline Hotels & Resorts is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender identity, or disability status.

Hyatt Place Memphis/Wolfchase Galleria

125 Room Hotel

Our Hotel

Welcome to Hyatt Place Memphis/Wolfchase Galleria, a modern hotel for corporate travelers and families on the outskirts of Memphis near Bartlett. Guests can find just what they need within walking distance, like the restaurants of Cordova or Wolfchase Galleria, the largest shopping mall in the city. From specialty Starbucks® coffee and granite countertops to 24/7 dining and work desks in each guest room, lodging in Tennessee has never felt, nor tasted, sweeter.

Guests can start their morning with cage-free eggs, steel-cut oatmeal, whole fruit, all-natural bacon and sausage, and more. The Market offers a selection of perfectly packaged grab-and-go items from snacks to salads, while our bakery case offers an array of temping pastries and sweets. The Bar offers thoughtfully sourced, regionally inspired food, premium alcoholic beverages and specialty coffee drinks.