Jobs at Hyatt Brands

Complex General Manager

Hyatt Place Hyatt House Tempe/Phoenix/University
Tempe, AZ

Posted September 1, 2021

Complex General Manager


Come and be EXTRAORDINARY at Crestline Hotels & Resorts…

Crestline Hotels & Resorts has more than doubled its portfolio in the last five years. How? By living out a non-compromising philosophy of being extraordinary. All across the United States, in our 119 hotels (and counting), we look for Leaders who embrace being extraordinary, Leaders who treat their associates and guest extraordinarily, and ultimately, Leaders that bring extraordinary success and achievement. If this sounds like you and are craving that opportunity to join an organization rich in culture and opportunity, consider joining us as our new General Manager.

Can you convince us? Here are just a few of the ways you areextraordinary:

  • You have a contagious passion for people’s well-being and can brag on a stellar track record of both Associate Engagement and Guest satisfaction scores through the roof
  • You have a track record of solid market share growth and know how to partner with sales to aggressively grow new prospects within the market, especially from nearby competition
  • You embrace that entrepreneurial mindset and can balance strategic planning (office time) with hands-on leadership in a fast-paced environment
  • You know it’s not all about you. You know how to get the very best out of everyone not only in the hotel, but also partner and develop key relationships with key corporate staff to include Operations, Sales & Marketing, Accounting, HR, Revenue Management/eCommerce, and others

If this is you, are you ready to come and be extraordinary with us?


Tasks on Day One and Beyond:
  • Strong focus and adherence to three of Crestline’s key success measures i.e. Revenue Index, Flex/Flow, and Guest Satisfaction Scores (GSS) – your ability to positively influence these upon starting is crucial
  • Staff Optimization – get to know everyone and their abilities across the hotel within the first 30 days providing suggestions for better alignment and effectiveness across all the major departments
  • Develop a positive relationship with all Sales staff to include onsite Sales as well as Regional Director of Sales and Area Revenue Leader – Crestline’s Sales and Revenue group is very hands-on and dedicated to market share growth!


Experience/Education you bring to the Table:
  • Previous 2+ years of General Manager experience within a busy Select Service Hotel required
  • Computer and Office skills required – must have the ability to communicate effectively through email as well as manipulate and decipher information quickly from spreadsheets and databases
  • Experience with hotel information systems and accounting systems
  • Premium brand experience highly preferred (Hyatt, Hilton, Marriott, or IHG)

Hyatt Place Hyatt House Tempe/Phoenix/University

259 Room Hotel


Relax comfortably in the East Valley at Hyatt House Hyatt Place Tempe / Phoenix /University, our modern hotel is located in Tempe’s city center and within walking distance of sport stadiums, quick bites and restaurants, and the waterfront. Our spacious rooms include plush amenities to help you rest and recharge for the next day’s adventure.