Jobs at Hyatt Brands

Complex General Manager

Hyatt Place Hyatt House Tempe/Phoenix/University
Tempe, AZ

Posted September 1, 2021

Complex General Manager

Overview

Crestline Hotels & Resorts is currently hiring for a Complex General Manager at the Hyatt Place and Hyatt House Tempe.  The ultimate mission of this role will be to provide guidance to one of Crestline’s multi-million dollar business units by providing strong leadership and unparalleled customer service initiatives.

strong predictor of success for the General Manager will be the ability to:

  • Balance strategic planning with hands-on execution out on the floor in a fast-paced environment
  • Develop cohesion with associates and maximize each one’s potential
  • Keep current market share as well as aggressively grow new prospects within the market, especially from nearby competition
  • Successfully interact with Hotel Ownership, all key leaders and staff across the hotel, as well as key corporate staff

Responsibilities

Key Accountabilities:

  • Strong focus and adherence to three of Crestline’s key success measures i.e. Revenue Index, Flex/Flow, and Guest Satisfaction – your ability to influence and increase these upon starting is key
  • Staff Optimization – develop a plan for all newly hired and current leaders so they understand their mission and have the tools to offer unparalleled service, satisfaction, and success within the first 30 days
  • Develop and get to know key players to include Hotel Ownership and Field/Corporate Staff within the first 30 days
  • Develop a positive relationship with all Sales staff to include onsite Sales as well as Regional Director of Sales and corporate Sales & Marketing Leadership

Qualifications

Experience/Education you bring to the Table:

  • Previous 2+ years of General Manager experience within a busy Select Service Hotel required
  • Computer and Office skills required – must have the ability to communicate effectively through email as well as manipulate and decipher information quickly from spreadsheets and databases
  • Experience with hotel information systems and accounting systems
  • Premium brand experience highly preferred (Hilton, Hyatt, Marriott or IHG)

EEO/AA Employer Disclosure

Crestline Hotels & Resorts is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender identity, or disability status.

Hyatt Place Hyatt House Tempe/Phoenix/University

259 Room Hotel

OPENING AUGUST 2020!!

Relax comfortably in the East Valley at Hyatt House Hyatt Place Tempe / Phoenix /University, our modern hotel is located in Tempe’s city center and within walking distance of sport stadiums, quick bites and restaurants, and the waterfront. Our spacious rooms include plush amenities to help you rest and recharge for the next day’s adventure.