Jobs at Hyatt Brands

Guest Service Representative

Hyatt Regency Bloomington
Bloomington, MN

Posted July 21, 2021

Guest Service Representative

JOB DUTIES AND RESPONSIBILITIES

  • Greets guests as they arrive, focusing on personal recognition in a warm and authentic manner
  • Reviews arrival list daily and assists in preparing and assembling welcome amenities
  • Escort VIPs to room and check them in prior to arrival
  • Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed
  • Responsible for issued bank - count bank at beginning and end of shift.
  • Ensure that all cash drops are done in accordance with proper cash handling procedures and report all cash over/ shorts to management
  • Maintains front desk area to be clean and organized
  • Assisting with lobby activation as needed
  • Utilize proper procedures when handling guest PPI data
  • Follows through and feels ownership of guest requests
  • Resolves guest complaints in a professional and efficient manner
  • Actively participates in Front Desk upsell program
  • Always retrieve necessary identification documents and form of payment upon guest arrival
  • Other duties as assigned

EDUCATION AND EXPERIENCE

  • Prior Customer Service Experience
  • High School Diploma/GED

KNOWLEDGE, SKILLS AND ABILITIES

  • Basic computer skills
  • Ability to communicate effectively verbally and in writing
  • Ability to exceed expectations of guests and team members
  • Excellent time management skills

Compensation Details

Hyatt Regency Bloomington

303 Room Hotel

Our Hotel

Situated on the Blue Line Light Rail at Bloomington Central Station just one stop from the Mall of America and Minneapolis St. Paul International Airport, Hyatt Regency Bloomington-Minneapolis is the ideal location for business or pleasure. Offering upgraded amenities, complimentary Wi-Fi in all guest rooms and lobby, a full-service concierge, and superior service, our Hyatt Regency hotel in Bloomington, MN, is the perfect place for guests to relax, work, connect and explore. Featuring Regency Club Level guest rooms and 14 suites with panoramic views, our Bloomington-Minneapolis hotel offers stunning accommodations. We inspire guests to live well while visiting the Minnesota Valley National Wildlife Refuge just steps from the hotel escaping from urban to rural enjoying walking paths and breath taking views.