Jobs at Hyatt Brands

Guest Service Representative

Hyatt Place Cleveland/Westlake/Crocker Park
Cleveland, OH

Posted September 4, 2021

Work for a FUN team and grow your skills at the leading hotel in the market and one of the top Hyatt Place hotels in the brand!

Guest Service Representative

Overview:

This position maximizes revenue and creates value by providing purposeful customer service while adhering to Hyatt Place brand standards..  This includes effective reservation sales, handling all guest accounts efficiently and accurately, and assisting in all phases of guest experience such as check-in, check-out, problem resolution, and all needs of guests at the Grab and Go Market and Cocktail Bar.

Additional Information:

We expect our employees to approach their work with passion, enthusiasm, and attention to customer satisfaction.  We also expect our employees to champion, embrace and live the company values: Fun, Accountability, Concern for Others, Continuous Improvement, and Trust.  Our values are at the center of everything we do.  We use them as guides to make decisions and chart our course on a daily basis.

Essential Functions of the Job:

  • Ability to work flexible schedule including nights, weekends and holidays to meet hotel/guest needs
  • Ability to communicate effectively with team members and guests; (i.e. use appropriate language, display proper tone, attitude and body language when communicating.)
  • Ability to understand  and follow instructions as directed by supervisor/manager
  • Reporting to work on time and ready to begin your shift (being tardy places an unfair burden on the team)
  • Working Safely is a condition of employment.  All employees must follow the safety policies and procedures and immediately report injuries to their manager or manager on duty.
  • Performing the job duties as described. (Reasonable accommodations will be considered in accommodating disabilities.  If you believe you need an accommodation, please speak with your supervisor, General Manager, or Human Resources.)

Skills Required:

Must have very good verbal communication skills to provide/create exceptional service for our guests.

Ability to learn quickly and work in a fast-paced position with constant guest interactions.  Ability to work well with others (i.e. interacts appropriately with guests and staff.) Ability to multi-task and maintain composure under stress.  Good computer keyboarding, phone and office skills.   Ability to follow instructions and complete tasks safely and efficiently.

Experience / Education:

Prior customer service experience is preferred, not mandated. High school diploma and/or equivalent work experience.

Physical Demands:

This is a physically demanding job that requires extended periods of walking and standing with some bending and lifting. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Hyatt Place Cleveland/Westlake/Crocker Park

110 Room Hotel

Our Hotel

Our Crocker Park hotel in Westlake boasts 110 stylish guest rooms and suites with modern guest amenities and tech-savvy conveniences, like an indoor pool, fitness center, and free Wi-Fi. We also offer 850 square feet of event space for gatherings of all kinds.

Guests can start their morning with cage-free eggs, steel-cut oatmeal, whole fruit, all-natural bacon and sausage, and more. They can get a caffeine fix in the a.m., or sip a cocktail at the bar in the p.m.

  • Indoor Pool
  • 24/7 Gym
  • 24-hour Business Center

Hyatt Place Cleveland/Westlake/Crocker Park

2020 Crocker Road

Cleveland, OH 44145

Telephone (440) 871-3100