Jobs at Hyatt Brands

Front Office Supervisor

Hyatt Regency Bloomington
Bloomington, MN

Part Time

Posted May 15, 2021

Front Office Supervisor

MUST HAVE OPEN AVAILABILITY FOR SCHEDULING incl. Weekends and Nights

JOB DUTIES AND RESPONSIBILITIES

  • Monitors daily status of rooms, rates, discount rates and packages
  • Maintains current list of available rooms for walk situations
  • Coordinates blocking of rooms for groups
  • Acts as the "Service Champion" for the Front Office and creates a positive atmosphere for guest relations
  • Communicates hotel's unique design elements for effective storytelling
  • Reviews guest satisfaction results and property audits to identify areas of improvement
  • Drives Front Desk Upsell Program to assist in maximizing hotel revenue
  • Solicits employee feedback and utilizes an "open door" policy
  • Ensures staff communicates effectively with other hotel departments
  • Maintains productive relationship with Valet Parking provider
  • Ensures prompt and courteous service to guests
  • Pre-registers guests according to standards
  • Monitors/maintains employee schedule
  • Monitors and ensures VIP arrivals are executed to highest standard
  • Keeps track of rooms to ensure accurate status and readiness for check-in
  • Interacts positively and professionally with guests to resolve issues
  • Other duties as assigned.

EDUCATION AND EXPERIENCE

  • Front Desk operations experience
  • High School Diploma/GED

KNOWLEDGE, SKILLS AND ABILITIES

  • Knowledge of hotel Front Desk operations
  • Basic math skills
  • Ability to communicate effectively verbally and in writing
  • Ability to exceed expectations of guests and team members
  • Excellent time management skills

Hyatt Regency Bloomington

303 Room Hotel

Our Hotel

Situated on the Blue Line Light Rail at Bloomington Central Station just one stop from the Mall of America and Minneapolis St. Paul International Airport, Hyatt Regency Bloomington-Minneapolis is the ideal location for business or pleasure. Offering upgraded amenities, complimentary Wi-Fi in all guest rooms and lobby, a full-service concierge, and superior service, our Hyatt Regency hotel in Bloomington, MN, is the perfect place for guests to relax, work, connect and explore. Featuring Regency Club Level guest rooms and 14 suites with panoramic views, our Bloomington-Minneapolis hotel offers stunning accommodations. We inspire guests to live well while visiting the Minnesota Valley National Wildlife Refuge just steps from the hotel escaping from urban to rural enjoying walking paths and breath taking views.