Posted April 6, 2021
Come join an award winning hotel and team. Hyatt Place Cincinnati Blue Ash front desk agent.
*Serious Applicants Only Please*
The Hyatt Place Cincinnati / Blue Ash is looking for a:
Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations, and providing information about rooms, rates, and amenities. If you have a knack for customer service and work experience in the hotel industry, we would like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.
This person should expect to work 30-40 hours per week and needs to be flexible in their shift availability from week to week. Shifts vary from 7am-3pm to 3pm-11pm.
Perform all check-in and check-out tasks.
Manage online and phone reservations.
Inform customers about payment methods and verify their credit card data.
Register guests collecting necessary information (like contact details and exact dates of their stay)
Welcome guests upon their arrival and assign rooms.
Provide information about our hotel, available rooms, rates, and amenities.
Respond to clients’ complaints in a timely and professional manner.
Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guests’ needs.
Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests.
Upsell additional facilities and services, when appropriate
Maintain updated records of bookings and payments.
Prepare Starbucks drinks, assist in preparing food, serving cocktails
Work experience as a Hotel Front Desk Agent, Receptionist, or similar role
Experience with hotel reservations software, like Opera PMS
Understanding of how travel planning websites operate, like Booking and TripAdvisor
Customer service attitude
Excellent communication and organizational skills
Degree in hotel management is a plus
125 Room Hotel
In our close-knit community 20 minutes north of downtown, Hyatt Place Cincinnati/Blue Ash bridges business and leisure. Capitalize on our location near I-71 and I-275 to reach the Blue Ash Business District, or stop by sports stadiums, shopping malls, amusement parks, botanical gardens, golf greens and art centers. Our contemporary hotel offers convenient amenities from free Wi-Fi and free parking to 24-hour gym access and an outdoor pool.