Jobs at Hyatt Brands

General Manager

Hyatt Place Cincinnati/Blue Ash
Cincinnati, OH

Posted April 6, 2021

Come join an award-winning hotel and team. Hyatt Place Cincinnati Blue Ash, located just north of Cincinnati, Ohio.

General Manager

Welcome to Hyatt Place Cincinnati Blue Ash, managed by Rainmaker Hospitality out of Lexington, Kentucky.

Position Summary

Under the direction of the Regional Director of Operations for Rainmaker Hospitality, the General Manager is responsible to manage property operations on a day-to-day basis of a single property to assure optimum performance and continual improvement in the five Key Result Areas (guest service, employees, sales/marketing, property appearance, and profit/financial control. Coordinates, directs, and manages the staff and everyday hotel operations to achieve profitability, guest satisfaction, and efficiency while maintaining standards set by the company assuring 100% guest satisfaction.

GENERAL MANAGER ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests and employees.

Financial

Responsible for maximizing revenues and flow through to GOP to meet or exceed budgeted EBITDA.

Responsible for the preparation of property budget and forecasts.

Manages labor standards and property level expenses to achieve maximum flow through to the bottom-line profit.

Explains and manages financial activities. Reconcile all financial accounts.

Monitor’s collection of in-house guest balances and direct bill receivables, commission payments by vendors, and issuance of refund checks.

Participates in and monitors monthly inventory of supplies and equipment. Ensures purchases made are within budget and by approved vendors.

Sales

Works with Director of Sales to manage all sales activities of the property and meet revenue objectives. Activities include setting goals, completing competitive surveys, taking reservations, and compiling reports.

Make sales calls as outlined by the Sales Management Teams and/or the Director of Operations.

Identifies and seeks out potential business in the local market. Maintains relationships with local companies and key people to increase property visibility within the local market.

Coordinates and implements sales and marketing activities of the property.

Guest Satisfaction

Promotes 100% guest satisfaction throughout property. Instills the 100% guest satisfaction objective to AGM and hourly associates.

Ensures that all guest-related issues are resolved in a manner consistent with the company’s goals and objectives.

Employee Management

Recruits qualified applicants. Trains employees in accordance with company standards.

Motivates and gives direction to all employees.

Communicates all policies and procedures to the entire staff. Conducts regular meetings to provide various information including company communications, policy reviews, local property activities, goals, etc.

Adheres to federal, state, and local laws employment-related laws and regulations.

Manages employee personnel forms, including hiring, performance evaluations, payroll, and benefits-related information, required Federal and State postings, etc.

Conducts coaching/counseling sessions; performance evaluations; prepares performance improvement plans, disciplinary documentation; conducts terminations.

Ensures that employee-related issues are resolved in a manner consistent with company policies.

Mentors and develops Assistant General Manager/Operations Manager; provides learning opportunities by assigning new tasks in all General Management responsibilities; evaluates AGM’s strengths and weaknesses and provides training and on-the-job tasks to prepare AGM for GM opportunities.

Performs duties in all aspects of hotel operations whenever needed.

Property Appearance

Inspects and documents repairs and cleanliness of property with AGM to ensure optimum upkeep and repair, room cleanliness, and overall property appearance.

Miscellaneous

Serves as “Manager on Duty”

Manage the Food & Beverage function within the hotel in order to maintain high standards of quality, service, and merchandising to maximize profits.

Provides other relief or backup duties as needed at the hotel including front desk coverage, housekeeping, and other duties to ensure the optimum operation of the property.

Job Requirements:

GENERAL MANAGER SUPERVISORY RESPONSIBILITIES:

Directly manages the hotel staff daily. Is responsible for the overall direction, coordination, and evaluation of this unit.

Carries out management responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

EDUCATION and/or EXPERIENCE:

Preferred - 2 or 4-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major. Hyatt experience is a plus.

Required - the relevant experience of at least 3 years in Assistant General Manager role or higher at Select or Full-Service hotels.

ORGANIZATION AND TIME MANAGEMENT SKILLS:

Ability to organize multiple projects; manage and prioritize multiple tasks and meet deadlines.

COMPUTER SKILLS

Basic knowledge of computers and software including the ability to use e-mail, word processing, and spreadsheet software.

Considerable knowledge of computer accounting programs. Budgetary analysis capabilities required.

Ability to access and accurately input information using a moderately complex computer system.

COMMUNICATIONS SKILLS 

English language proficiency, communication, listening, applied reading and writing.

ANALYTICAL SKILLS 

Computer skills, problem-solving skills, decision-making, arithmetic computation, learning

INTERPERSONAL SKILLS

Customer service orientation, interpersonal skills, teamwork, diversity relations

PERSONAL ATTRIBUTES 

Integrity, dependability, positive demeanor, presentation, adaptability/flexibility, stress tolerance, initiative

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; talk or hear, and taste or smell. The employee frequently is required to reach with hands and arms. The employee is occasionally required to sit; climb or balance, and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Benefits:

401K retirement plan

Health, Dental, Vision Insurance

Hotel discount rooms program

PTO (paid time off program)

Cell phone allowance

Hyatt Place Cincinnati/Blue Ash

125 Room Hotel

Our Hotel

In our close-knit community 20 minutes north of downtown, Hyatt Place Cincinnati/Blue Ash bridges business and leisure. Capitalize on our location near I-71 and I-275 to reach the Blue Ash Business District, or stop by sports stadiums, shopping malls, amusement parks, botanical gardens, golf greens and art centers. Our contemporary hotel offers convenient amenities from free Wi-Fi and free parking to 24-hour gym access and an outdoor pool.

Hyatt Place Cincinnati/Blue Ash

11435 Reed Hartman Highway

Cincinnati, OH 45241

Telephone (513) 489-3666