Jobs at Hyatt Brands

Front Desk Agent

Hyatt Regency Greenville
Greenville, SC

Posted February 8, 2021

Front Desk Agent

Description


Essential Job Functions

    • Greet guests immediately with a friendly, sincere welcome. Maintain eye contact with guest. Use a positive, clear speaking voice, listen to guest requests and respond with appropriate action.
    • Employ operational and selling techniques to maximize occupancy levels and achieve the highest average rate possible, and ensure that staff does the same. Maintain and provide accurate information on and promote hotel facilities.
    • Maintain cash bank per accounting guidelines. Comply with all accounting procedures.
    • Maintain effective communication within Front Office and related departments, and with all hotel departments. Stay aware of issues relating to front office and general hotel operations. Attend meetings as scheduled. Apprise management of any concerns or suggestions.
    • Adhere to safety, security and emergency procedures, react appropriately during emergency situations, and act promptly to correct hazards. Adhere to security procedures on the handling of guest room keys, the protection of guest related information and conduct weekly inventory of guest room keys.
    • Understand and operate front office telephone, computer systems, and equipment such as ten key adding machine, facsimile machines, etc.
    • Promptly complete registration process, input and retrieve information from computer, confirm pertinent information including number of guests, method of payment and length of stay, select guest room based upon guest needs/request, nonverbal confirmation of room number and rate, provide key folder containing guest room key (and club key if applicable), certificate and coupons as appropriate. Close out guest accounts at time of check out. Properly file and retrieve registration cards.
    • Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change, and balance assigned cash bank. Accept and record vouchers, traveler’s check and other forms of payment. Post charges to guest rooms and house accounts using the computer. Process payments per established procedures.
    • Provide safety deposit boxes to guests in accordance with established hotel procedures.
    • Promptly answer the telephone using positive, pleasant tone of voice and following the established verbiage. Input messages into the computer. Retrieve messages and communicate the content of messages to guests. Retrieve and send mail, small packages and facsimiles for guests.
    • Listen to and promptly act to resolve guest problems and complaints. Authorize revenue allowances to remedy problems only after other alternative solutions have failed and appropriately document the solution/remedy. Apprise management of all guest complaints/problems; including those that have been resolved.

 

Qualifications

Education


Preferred

High School or better.

Experience


Preferred

1-2 years: Customer service. Hotel front desk experience.

Hyatt Regency Greenville

327 Room Hotel

Our Hotel

Hyatt Regency Greenville offers guests the perfect balance of Southern hospitality and modern amenities. Located in the trendy downtown area of Greenville, we’re near the area’s best dining, shopping, and entertainment. Whether you’re visiting Furman University, exploring Falls Park on the Reedy, or staying in town for business, you will find a welcoming room waiting for you in South Carolina.

What Makes a Seamless Stay:

  • Rooms with a view: 327 comfortable guest rooms featuring atrium or downtown views
  • Main Street location: Stay within walking distance to more than 60 charming shops and restaurants in NOMA Square
  • Farm-to-table fare: Savor organic cuisine amid a rustic ambience at our on-site restaurant, Roost, or grab a premium cocktail at Orb Lounge
  • Flexible meeting space: 35,000 sq ft of stylish meeting and event space including the Grand Regency Ballroom, the largest hotel ballroom in the Upstate, as well as the innovative and social Studio 220

Award-winning accommodations: Named an AAA Four Diamond award winner