Posted September 24, 2020
Night Auditors have a critical role in every Hyatt Place hotel, and exemplify the culture of authentic hospitality of Hyatt. Our successful Hosts demonstrate attributes of a great Host by being aware and attentive to our guest's needs; in addition they create conversations and share a moment thereby
Gallery Host/Guest Service Representative - Pittsburgh, PA
Do you love helping people and making them feel welcome? Are you a night owl? If you have the desire to be a great host, helping to give our guests moments that they will remember, and you can work 3rd shift, you may be just the person we are looking for.
What you will be doing:
The Night Auditor is responsible for the preparation of all night audit procedures and reports. They will balance the day’s work, identify and correct errors and complete detailed work accurately. This person will greet guests, handle check-ins, checkouts and guest requests on the third shift in a friendly, attentive, courteous and efficient manner. Our Night Auditor must be able to work productively and effectively in a self-managed environment as well as performing other duties as assigned.
Job Purpose: To perform in a pleasant, professional and efficient manner, a combination of duties mainly related, but not limited, to check-in and check-out of guests which contributes to an overall positive experience.
At Hyatt 'We care for people so they can be their best'. This is demonstrated in our values of Respect, Integrity Humility, Empathy, Creativity and Fun.
Gallery Hosts have a critical role in every Hyatt Place hotel, and exemplify the culture of authentic hospitality of Hyatt. Our successful Hosts demonstrate attributes of a great Host by being aware and attentive to our guest's needs; in addition they create conversations and share a moment thereby making a real connection with our guests. They are true hosts, delivering purposeful service and delighting the guests.
Your role will be interesting and varied, including duties such as host at Front Desk, waiter/ress duties in our coffee to cocktails bar, along with our 24/7 'Gallery Market' and Gallery Café.
You are not a Waiter/ress, nor a Receptionist…you are a Gallery Host!
You will have worked in a customer service environment. Ideally retail or hospitality, however, any previous customer experience will be considered. An underlying passion for delivering quality service is essential. A gregarious personality with a can do attitude and an engaging demeanor is, also, a must to deliver in this role. With a good command of the English language to include verbal, reading and writing. Hosts should have good communication skills, should not be afraid to interact with guests, and willing to be trained on multiple skills. You will have the ability to learn quickly and work in a fast paced environment with constant guest interaction. No formal qualifications are necessary; however you should be computer literate.
Education and Experience:
High school education or equivalent experience.
One to two years of customer contact experience.
Guest service, basic accounting, and familiarity with hospitality industry practices preferred
HS Diploma or equivalent.
Minimum 3 months hospitality, general office, accounts receivable or customer service experience.
155 Room Hotel
Welcome to Hyatt Place. We’re eager to make a name for ourselves in south Pittsburgh with our contemporary hotel—and we think you’ll share our enthusiasm when you witness our world-class amenities firsthand.
Walk across our covered footbridge for an exclusive entrance to Meadows Racetrack & Casino. Grab a drink by the fire pit at our Parlay Lounge when you want to catch up with friends or catch your breath after a busy day. We can vouch for great experiences at any number of our on-site amenities, whether you’re poolside with the family, capitalizing on our business-friendly meeting space or exploring the city from our unbeatable location. Guests can also enjoy our complimentary Kitchen Skillet™ Breakfast Buffet.
Your long commutes end the instant you step inside our hotel. Pittsburgh is teeming with unique activities to pique the interest of even the pickiest person. Sports arenas are several miles away, Pittsburgh’s top energy companies are local to the area, the Golf Club of Washington is less than three miles from our hotel and delicious dining options are in every direction. To top it off, it only takes a quick ride on our free hotel shuttle to get to some of the best shopping destinations in Washington, like the Tanger Outlet Center.
For whatever reason your travels take you to Pittsburgh, rest assured that we have you covered on all fronts. Business travelers can brew a morning pick-me-up from their coffee/tea maker before tackling the day’s duties at their brand-new media and work center. Families can spend some downtime in front of the 42” HDTV at the close of a busy day. Big groups have nothing to worry about with our great room block options, where guests can reserve up to ten or more guestrooms for their next sport outing or corporate gathering.
With our complete event planning services, consider business meetings and retreats with over 10,000 sq. ft. of flexible meeting space.
And our amenities are perfect for parties, weddings, fundraisers and special galas. We can also provide excellent group plans, tours and VIP Treatment at the Meadows Casino.