Posted June 28, 2020
We are seeking full time candidates to welcome our guest with enthusiasm and a sincere smile. Our agents will learn basic Food & Beverage, Breakfast set up and presentation, meeting room set up and checking guests in and out while providing the guests with excellent service.
As a Guest Service Agent, you will be responsible for greeting and registering guests and checking guests out of the hotel as well as providing the guest with a memorable experience in the hotel’s continuing effort to deliver outstanding guest service and financial profitability.
Greet guests and complete the confirmation, check-in and check-out processes efficiently, including verifying guest information, rate, room, code keys or electronic keys, promote marketing programs, provide direction to room and inform guests of hotel amenities and services
Using a computer, verify all guest information and charges, use the point-of-sale, and be proficient in multiple programs such as the internet, email, and Windows based programs
Handle cash, credit and debit cards, gift certificates or cards and checks with high accuracy and post charges, make corrections, investigate abnormalities
Respond to guest inquiries or issues and requests timely, friendly an in an efficient manner; field guest complaints, conduct research, resolve and negotiate solutions for guest satisfaction
Ensure the stay was positive and exceeds the guests’ expectation – utilize every opportunity the brand provides to be sure the guest is fully satisfied with their stay
Provide local information and directions for restaurants, attractions and events
Observe and report repairs needed on any area of the guest room, employee areas, or public areas to supervisor or maintenance
Report lost and found articles promptly and accurately
Inform management of any issues or situations that may require the need for the management team to meet if foul play is suspected or if something potentially suspicious is happening in a room
Maintain strict key control at all times
Provide outstanding service to both our internal and external customers
Maintain open communication with other hotel departments as well as other shifts and follow up
Be a team player and always act in the best interest of the hotel
Understand and perform basic safety, security and emergency procedures of the hotel
148 Room Hotel
Welcome to the Hyatt Place Fort Myers/at The Forum. We are ideally located just minutes from the beautiful gulf coast beaches, the world famous Florida Everglades, and historic River District. Our perfect location and our commitment to excellence combine to offer guests the ultimate hotel experience.
Our spacious suites, exclusive Coffee to Cocktails Bar, free breakfast, 24/7 StayFit® gym, and swimming pool are just what visitors are looking for in an exceptional hotel stay. We give guests everything they need and more to feel comfortable and right at home. There’s a reason we welcome so many of our guests back each time they visit Fort Myers.
Whether traveling for business or pleasure, our friendly, professional staff will make guests feel like they are part of the Hyatt Place Fort Myers/at the Forum family.
Are you motivated and passionate? Do you have a sense of fun? Are you enthusiastic about serving others and applying your individual creativity at work every day? Whether you are looking for a specific job, an opportunity in a particular destination, or a global career that spans across countries and continents – at Hyatt you are always ‘more than welcome’.
At Hyatt, it is our mission to make a difference in the lives of those we touch every day.