Posted June 28, 2020
We are seeking a part time candidate to welcome our guest with enthusiasm and a sincere smile from 11pm through 7am 2 days per week. Night audit runs the days totals and business day in our operating system. OPERA EXPERIENCE A BIG PLUS!!!
As a Night Auditor, you will be responsible for front desk operation during the overnight shift including greeting guests, verifying correct charges, creating reports in a continuing effort to deliver outstanding guest service and financial profitability.
Perform all responsibilities of a Guest Service Agent efficiently meeting or exceeding hotel and brand standards with little to no immediate supervision
Verify all rates and tax exemptions are accurate and tracking systems are in place for rates, packages, and corporate accounts
Audit, post, balance, and report daily hotel transactions according to hotel and brand standards
Be sure hotel is able to effectively operate if systems are down due to audit or emergencies
Assist with breakfast setup and preparation
Restock all supplies for the front office, back office, employee breakroom, and retail outlets
Provide excellent service to both internal and external customers
Maintain strict key control at all times
Field guest complaints and help resolve complications such as the need for room changes or dealing with credit issues, listen and extend assistance in order to resolve problems
Keep a clean, well-organized work area, provide housekeeping support in the lobby, pool, public restrooms, and other common areas so the hotel will be guest-ready when guests wake up
Maintain thorough open communication with other hotel departments and shifts through provided forms, logbooks, notes – call managment if immediate communication is required and communicate clearly with management in the morning of unusual situations that arise and the outcome
Be a team player and always act in the best interest of the hotel
Understand and perform basic safety and security including periodic security checks in and around the hotel
Maintain a thorough working knowledge of all emergency procedures of the hotel and be able to make crucial decisions in high-stress situations
148 Room Hotel
Welcome to the Hyatt Place Fort Myers/at The Forum. We are ideally located just minutes from the beautiful gulf coast beaches, the world famous Florida Everglades, and historic River District. Our perfect location and our commitment to excellence combine to offer guests the ultimate hotel experience.
Our spacious suites, exclusive Coffee to Cocktails Bar, free breakfast, 24/7 StayFit® gym, and swimming pool are just what visitors are looking for in an exceptional hotel stay. We give guests everything they need and more to feel comfortable and right at home. There’s a reason we welcome so many of our guests back each time they visit Fort Myers.
Whether traveling for business or pleasure, our friendly, professional staff will make guests feel like they are part of the Hyatt Place Fort Myers/at the Forum family.
Are you motivated and passionate? Do you have a sense of fun? Are you enthusiastic about serving others and applying your individual creativity at work every day? Whether you are looking for a specific job, an opportunity in a particular destination, or a global career that spans across countries and continents – at Hyatt you are always ‘more than welcome’.
At Hyatt, it is our mission to make a difference in the lives of those we touch every day.