Sales Manager

Hyatt Palm Springs
Palm Springs, CA

Posted February 13, 2020

Sales Manager


  • Manage group accounts to maximize business potential – specifically, Entertainment, Tour & Travel, Corporate Markets
  • Negotiate group business and contracts that meet or exceed hotel revenue goals
  • Negotiate contracts, ensuring that all pertinent aspects of solicitation and closing are complete and documented
  • Make on-site and field presentations to prospective clients
  • Actively pursue new clients through creative/innovative sales techniques and aggressive prospecting
  • Prospect and qualify all lead sources through cold calls, tele-prospecting and networking to generate new opportunities.
  • Identify opportunities to up sell customer through food & beverage offerings, room upgrades, AV and lighting upgrades and spa faculties, if applicable
  • Drive strategies to develop long term business relationships and repeat business
  • Enthusiastically and proactively sell the Hotel concept to group and catering prospects in a way that best illustrates the identity of the brand as innovative and new
  • Consistently identify new business and aggressively pursue new accounts by make prospecting calls, outside sales calls and attending trade shows
  • Develop long term business relationships and consistently book repeat business
  • Attend tradeshows, make on-site field presentations, and outside sales calls to prospective clients
  • Conduct unique site inspections that create a WOW experience for the customer
  • Create customized Proposals, etc.
  • Respond to all customer inquiries within 24 hours or sooner
  • Maintain accurate information on all bookings, specifically program details, client correspondence, traces and to-do lists in the Sales System.
  • Provide client support to include processing client leads, investigating hotel and preferred guest program issues, and acquiring or sending collateral materials
  • Provide hotel support to include following up on outstanding responses, calling, faxing and emailing clients with responses and answering requests
  • Report generation as needed
  • Partners with Operations in providing a customer experience that exceeds the customer’s expectations
  • Maintains liaison with other hotel departments to facilitate services agreed upon by the sales office and prospective clients
  • Be an active part of the property team supporting and developing the desired Hyatt Hotels culture
  • Drive product quality and a unique guest experience at every opportunity
  • Take pride in the overall look and feel of the hotel never walking past something out of place
  • Maintain a refreshing attitude focused on positive friendly interactions with guests and staff
  • Develop and maintain strong interdepartmental relationships and open communication lines to assure efficient transfer of information.
  • Schedule meetings and business group activities at the hotel.
  • Be familiar with all company policies and benefits.
  • All other duties assigned.

High school or equivalent education required.  Bachelor’s Degree and/or equivalent level of education preferred.


Sales and/or Catering experience in the hospitality industry with Hyatt Hotels experience preferred.

LICENSES OR CERTIFICATIONS                                       

Ability to provide and maintain a valid driver’s license as the position may require the operation of motorized and electric vehicles. 

Hyatt Palm Springs

197 Room Hotel


Hyatt Palm Springs is the quintessential Coachella Valley hotel, with superb amenities in every suite and excellent proximity to outdoor attractions like Indian Canyons and VillageFest. See why we’re the “Golf Capital of the World” and ride a hot air balloon over the Santa Rosa Mountains when you aren’t admiring San Jacinto from your balcony.

Rooms and Suites

197 suites featuring beautiful marble bathroom countertops, refrigerators and coffeemakers, two 42” flat-screen TVs & separate parlor with a pull out sofa – lodging in Palm Springs has never been better.

24 7 Gym

Bright, bold colors and a flood of natural light illuminate all the best features of our modern StayFit Gym. Overlook the swimming pool and sundeck from our state-of-the-art treadmills, or set your gaze on the floor-to-ceiling windows with beautiful views to distract yourself during a rigorous rep cycle. From our extensive list of equipment, it’s easy to see how amateurs and experts can focus on cardio one minute and muscle-toning the next. Our facility is open 24 hours a day to help accommodate for the polar opposite workout schedules of morning birds and night owls.

Outdoor Pool

Sit back with a book and relax while you watch your kids play in our incredible outdoor pool. The contemporary geometric shape adds to our renowned atmosphere of intimate quiet time, without making it inaccessible to families with children.

For key holders to one of our cabana suites, the pool is your backyard, directly accessible with a short walk from your private patio. With our pool heating system and whirlpool hot tub, even the winter months aren’t off limits. Open daily from 6 a.m. to 10 p.m., our colorful and bold approach to outdoor fun is something you won’t want to miss.

Hyatt Palm Springs

285 North Palm Canyon Drive

Palm Springs, CA 92262

Telephone (760) 322-9000