Front Desk Supervisor

Hyatt House Falls Church/Merrifield
Fairfax, VA

Posted March 14, 2020

Front Desk Supervisor


Hyatt House Falls Church/Merrifield is seeking an outgoing, customer service focused hospitality professional to fill the role of Front Desk Supervisor. The perfect candidate will be a team player and exceptional leader with excellent customer service and communication skills.

Job Requirements:

  • Passion for providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay.
  • Ensure high standards in customer service including reservations, guest check-in and check-out, billing and inquires.
  • Assist the AGM/DGS/GM in supervising and training front desk staff.
  • Maximize suite revenue and occupancy.
  • Creating a positive team-oriented environment focused on the guest.
  • Ability to multitask and prioritize.


  • Prior hotel supervisor experience or two years of front desk experience is required.
  • High School diploma or equivalent required.
  • Excellent communications skills required.
  • Must be proficient in Microsoft Office.
  • Must have a valid driver’s license and be able to pass the MVR requirements.

Hyatt House Falls Church is in Fairfax County near the Dulles International and Reagan International airports. The hotel’s location provides quick access to major interstates and highways. Hyatt House Falls Church is in the heart of the Mosaic district — an upscale eating and entertainment experience — and is a quick 10-mile drive from downtown Washington, D.C.


Hours of position This position requires OPEN AVAILABILITY which may include working weekends and holidays.

Hyatt House Falls Church/Merrifield is a part of LodgeWorks, a hotel management and development company based in Wichita, Kansas with 950+ employees nationwide.  Our multi-brand strategy includes Archer, Hyatt Place, HYATT house, Aloft, Hilton Garden Inn, Hampton, and other high quality, nationally branded products.  We are industry innovators with a rich history and a strong family culture. At LodgeWorks, hospitality is more than just the industry in which we work.  It defines everything we do.  Hospitality is the single most important element of our organization – the foundation upon which everything is built.

Our benefits include: Medical, Dental, Vision, PTO, 401(k) with employer match, Term Life Insurance at no cost to the employee, additional Supplemental Term Life Insurance available at a minimal cost to the employee, Long and Short-Term Disability benefits at no cost to the employee, and much more for full-time positions.

We are an equal opportunity employer and have a lot to offer individuals interested in joining our team.

Hyatt House Falls Church/Merrifield

148 Room Hotel

Our Hotel

Located at the very eastern edge of Fairfax, Virginia, our Hyatt House hotel is a key anchor to the newly developed Mosaic District, an upscale urban destination for shopping, dining and entertainment.  It is only 10 miles from the energy of downtown Washington D.C., in close proximity to all of the major airports, roads and highways, and a short walk to the Dunn-Loring Metro stop.

Hyatt House Falls Church/Merrifield

8296 Glass Alley

Fairfax, VA 22031

Telephone (571) 327-2277