Shuttle Driver

Hyatt House Falls Church/Merrifield
Fairfax, VA

Posted March 14, 2020

Shuttle Driver

Description

The Hyatt House Falls Church is seeking an outgoing, customer service focused hospitality professional to fill the role of Bellperson.

DUTIES AND RESPONSIBILITIES

Greet and handle baggage for guests.  He/she is expected to actively develop superior service skills in dealing with clients, guest, and co-workers. Candidate will be required to have direct guest interaction and be very knowledgeable of the area to assist with directions and questions about the area.

Hyatt House Falls Church is in Fairfax County near the Dulles International and Reagan International airports. The hotel’s location provides quick access to major interstates and highways. Hyatt House Falls Church is in the heart of the Mosaic district — an upscale eating and entertainment experience — and is a quick 10-mile drive from downtown Washington, D.C.

Requirements

SERVICE ATTITUDE AND COMMUNICATION

  • Maintain high standards of personal appearance and grooming, which include compliance with LodgeWorks/Brand dress code and uniform requirements.
  • Maintain a professional and friendly demeanor at all times.
  • Establish and maintain good communications and team work with fellow employees and other departments within the hotel.
  • Must be always attentive, courteous and efficient in the dealings with clients, guests, managers and all other employees.
  • Demonstrate a genuine care and commitment to guest service.
  • Greet and welcome all guests approaching the hotel entry/front desk in accordance with LodgeWorks/Brand standards.
  • Develop a team player attitude for the good of the hotel.

BELLPERSON RESPONSIBILITY

  • Transfer luggage, trunks, and packages to and from rooms, loading areas, vehicles, by hand or using baggage carts.
  • Greet incoming guests and escort them to their rooms.
  • Receive, mark and store baggage by completing and attaching claim checks.
  • Supply guests or travelers with directions, travel information, and other information such as available services and points of interest.
  • Assist physically challenged travelers and other guests with special needs.
  • Transport guests about premises and local areas or arrange for transportation.
  • Maintain clean lobbies or entrance areas for travelers or guests.
  • Deliver messages and room service orders and run errands for guests.
  • Act as part of the loss prevention team and front desk teams.

EDUCATION & EXPERIENCE

  • Experience in hotel or a related field preferred.
  • High school diploma or equivalent required.
  • Must have a valid driver’s license.
  • MVR must meet LodgeWorks/Brand qualifications.
  • Must be fluent in English.

PHYSICAL REQUIREMENTS

  • Long hours sometimes required.
  • Must be able to work evenings, weekends and holidays as needed.
  • Light work – Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
  • Ability to stand during entire shift.

The Hyatt House Falls Church is a part of LodgeWorks, a hotel management and development company based in Wichita, Kansas with 950+ employees nationwide.  Our multi-brand strategy includes Archer, Hyatt Place, HYATT house, Aloft, Hilton Garden Inn, Hampton, and other high quality, nationally branded products.  We are industry innovators with a rich history and a strong family culture. At LodgeWorks, hospitality is more than just the industry in which we work.  It defines everything we do.  Hospitality is the single most important element of our organization – the foundation upon which everything is built.

Our benefits include: Medical, Dental, Vision, PTO, 401(k) with employer match, Term Life Insurance at no cost to the employee, additional Supplemental Term Life Insurance available at a minimal cost to the employee, Long and Short-Term Disability benefits at no cost to the employee, and much more for full-time positions.

We are an equal opportunity employer and have a lot to offer individuals interested in joining our team.

Hyatt House Falls Church/Merrifield

148 Room Hotel

Our Hotel

Located at the very eastern edge of Fairfax, Virginia, our Hyatt House hotel is a key anchor to the newly developed Mosaic District, an upscale urban destination for shopping, dining and entertainment.  It is only 10 miles from the energy of downtown Washington D.C., in close proximity to all of the major airports, roads and highways, and a short walk to the Dunn-Loring Metro stop.


Hyatt House Falls Church/Merrifield

8296 Glass Alley

Fairfax, VA 22031

Telephone (571) 327-2277