Front Desk Agent/Host

Hyatt Place Mystic
Mystic, CT

Posted January 18, 2020

Front Desk Agent/Host


A **GALLERY HOST** or **FRONT DESK AGENT** with Hyatt Place Mystic is responsible for multiple tasks such as welcoming and checking guests in and out of the hotel, answering telephones, providing food and beverage service including making Starbucks coffees, serving alcoholic and non-alcoholic beverages, preparing food and other tasks while delivering outstanding customer service ensuring our guests feel "at home."

 In addition, as a Gallery Host, other job functions include but are not limited to the following:

  • Greet guests and complete the registration process to include inputting and retrieving information from the computer, confirmation of guest information, room selection, coding electronic keys, providing a welcome packet and ensuring guest knows location of room.
  • Assist guests with check-out including proper cash handling, processing credit and debit cards, accepting and recording various forms of payment.
  • Demonstrate a thorough knowledge of hotel information including room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries.
  • Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner.
  • Report guestroom issues and coordinate activities with other departments such as Housekeeping, Maintenance, etc.
  • Perform all other duties as assigned by Management


  • Must be able to multi-task
  • Customer Service experience preferred, but not necessary
  • Ability to lift, pull, push moderate weight (minimum 20 lbs.)
  • Ability to stand for long periods of time
  • Schedule flexibility to work a variety of first and second shift hours in addition to weekends and holidays

Hyatt Place Mystic

79 Room Hotel

Our Hotel

Our convenient Mystic Seaport location gives our guests easy access to nearby Groton, CT, New London Naval Base, Foxwoods Casino, and Mohegan Sun Casino and many great nearby beaches. Travelers will relax in our spacious guestrooms while they enjoy deluxe amenities including free Wi-Fi, outdoor pool, fitness center, and on-site dining. Guests can wake up to breakfast served fresh every day. They can start their morning with cage-free eggs, steel-cut oatmeal, whole fruit, all-natural bacon and sausage, and more. We offer a caffeine fix in the AM and a cocktail at the bar in the PM.

  • 79 Rooms
  • Pool
  • 24/7 Gym
  • 24-hour Business Center
  • Meeting Space

Hyatt Place Mystic

224 Greenmanville Avenue

Mystic, CT 06355

Telephone (860) 536-9997