Front Desk Agent

Hyatt House Nashville / Downtown SoBro
Nashville, TN

Posted January 8, 2020

Front Desk Agent

Checking people in and out. It’s a no brainer, right? Often the first encounter, you understand that your interaction can set the tone for the entire guest experience and potentially impact the entire brand! Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully greeting the excited family on a vacation adventure to handling the travel-weary guest’s request with prompt courtesy. As a Front Desk Agent with Interstate, you’ll have many opportunities to brighten someone’s day.

As a Front Desk Agent, you will

  • Provide that critical first impression to our guests and have a natural passion for delivering exceptional service. 
  • Welcome and serve guests in person and over the phone everyday. 
  • Enjoy solving problems, be comfortable using a computer to check guests in and out, and handle cash and credit card transactions accurately and confidently. 

FundamentalsTo be successful in this role, you must have excellent English communication skills and be able to read, write and speak fluently.  You will regularly use a computer and different software.  This position requires continuous movement, and occasionally, you will have to lift or move up to 20 pounds. 

Hyatt House Nashville / Downtown SoBro

217 Room Hotel

Our Hotel

Travelers can stay in the heart of Music City while being steps away from the famous Broadway honky-tonks, Music City Center, Country Music Hall of Fame and the Bridgestone Arena. The brand-new Hyatt House Nashville/Downtown-SoBro features spacious residential-like suites and studio hotel rooms that will make guests feel at home.

  • 217 rooms, including 143 suites
  • H BAR
  • Omelet Bar Breakfast
  • Guest Market
  • Heated indoor pool
  • 24-hour Workout Room