Front Desk Agent

Hyatt House Sterling/Dulles Airport-North
Sterling, VA

Posted October 17, 2019

Front Desk Agent

Job overview

As a Gallery Host, you will fill a pivotal role in ensuring guest satisfaction through check in, check out and attentive coordination of hotel services for each guest.  You will be focused on optimizing each guest’s experience by promoting hotel services, facilities and outlets and providing information of upcoming events/functions in the hotel and surrounding areas.

The ideal candidate will:

  • Have one year of hotel, customer service and/or sales experience. * Special consideration will be given to those who exhibit a proven track record of exemplary customer service/sales performance in other business fields with strong leadership abilities, excellent oral and written communication skills, proficient computer skills to include Word, Excel, Adobe and guest and employee centric management practices.*
  • Be incredibly friendly, customer centric, love to smile and have knowledge of the local area.
  • Have good computer skills and brand POS experience.
  • Register guests into the hotel in a prompt and courteous manner using up-selling techniques to maximize room rates; prepares for group check-ins, check-outs, and VIP arrivals. Greets, registers, and assigns rooms to guests.  Answers phone in a prompt, efficient, and friendly manner.
  • Be responsible for the complete guest experience; to include the Gallery Host Stand, the Bakery Café, the Guest Kitchen, the e-room and the TV den, guest check in and out and the servicing of the meeting rooms.
  • Respond quickly to guest requests or complaints in a friendly manner and appropriate action is taken. Follows up to ensure guest satisfaction. Uses creative reasoning to overcome guest objections and concerns and to ensure 100% satisfaction.
  • Completes daily paperwork to include cashing out, documenting all adjustments, miscellaneous postings, paid outs, charges and check-outs.
  • Provides a professional image at all times through appearance and dress.

Note: Other duties as assigned by supervisor or management

Benefits for Full Time Employees

  • Medical, Dental, and Vision Coverage
  • 401K retirement plan
  • Short and Long-Term Disability Income*
  • Term Life and AD&D Insurance
  • Vacation PTO & Holiday/Sick PTO
  • Employee Assistance Program

*Specific plans for specific positions

Hyatt House Sterling/Dulles Airport-North

162 Room Extended Stay

Our Hotel

Hyatt House Sterling/Dulles Airport-North is your perfect extended stay hotel in Sterling, VA near Dulles Airport.  This is about 27 miles from Washington, DC and at least a one hour drive.

Our Dulles accommodations close to Washington D.C. get visitors near all the Sterling area has to offer including George Mason University, Udvar Hazy Center, and Reston Town Center. Guests enjoy our many great amenities including free WiFi, breakfast, fitness center, seasonal outdoor pool, H Bar, and free shuttle service for IAD airport and 5 mile radius.

  • Outdoor Pool & Whirlpool
  • 24 Hour Business Center
  • Fitness Center
  • 3 Versatile Event Venues

Hyatt House Sterling/Dulles Airport-North

45520 Dulles Plaza

Sterling, VA 20166

Telephone (703) 435-9002