Jobs at Hyatt Brands

Gallary Host - Front Desk Associate

Hyatt Place Carmel
Carmel, IN

Posted August 2, 2020

As a Guest Service Representative, you will fill a pivotal role in ensuring guest satisfaction through check in, check out and attentive coordination of hotel services for each guest. You will be focused on optimizing each guest’s experience by promoting excellent hotel services.

Gallary Host - Front Desk Associate

Gallery Hosts contribute to the hotel's commitment to high quality guest service and teamwork and must be the kind of person who appreciates high standards of excellence. The Gallery Hosts creates an experience for our hotel guests by offering them a welcoming, helpful and exceptional experience, while maintaining a clean, comfortable and inviting environment. This position is responsible for the complete guest experience; to include the Gallery Host Stand, the Bakery Café, the Guest Kitchen, the e-room and the TV den, guest check in and out and the servicing of the meeting rooms. Previous guest service experience as well as the ability to communicate well with guests required.

Responsibilities

  • Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
  • Maintain positive guest relations at all times.
  • Resolve guest complaints, ensuring guest satisfaction.
  • Maintain complete knowledge at all times of:

    • a) all hotel features/services, hours of operation.
    • b) All room rates, special packages and promotions.
    • c) Daily house count and expected arrivals/departures.
    • d) Scheduled daily group activities.
    • e) Brand services and requirements including F&B
  • Obtain assigned bank and ensure accuracy of contracted monies.
  • Keep bank secure at all times.
  • Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
  • Process all guest check-ins.
  • Verify registration card information with the guest.
  • Obtain back-up information for guest credit/payment method and input into system; collect cash when designated.
  • Handle overbooked or walked in guests.
  • Accept and record wake-up call requests.
  • Monitor, send and distribute guest faxes.
  • Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
  • Resolve discrepancies on the room status report with Housekeeping.
  • Match the bucket check to in-house guest ledger report; report discrepancies to Manager.
  • Process all check-outs.
  • Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges.

Qualifications

Education:

  • High School Graduate or General Education Degree (GED): or Work Equivalent

Experience: 

  • One year previous experience in a similar position in a select service hotel preferred.
  • Customer service experience required.

Other: 

  • Basic computer skills required
  • Must have good understanding of the English language.
  • Good communication skills both verbal and written.
  • Certification of previous training in liquor, wine and food service preferred.

EEO/AA Employer Disclosure Sohum Hospitality is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender identity,

Hyatt Place Carmel

92 Room Hotel

Explore the Indy Metro Area

Stay 14 miles from downtown Indianapolis and discover Carmel’s independent shops and picturesque green spaces. It’s a short drive from Hyatt Place Indianapolis / Carmel to the Carmel Arts & Design district and destinations like Indiana Wesleyan University. 

Wellbeing Awaits

At Hyatt, our approach to wellbeing is focused on three landmarks: FEEL, FUEL and FUNCTION.  Discover a range of amenities available at Hyatt Place hotels designed to enhance your wellbeing.

Hyatt Place Carmel

12045 Illinois Street

Carmel, IN 46032

Telephone (317) 343-6400