Hospitality Management Intern

Hyatt Regency Bloomington - Minneapolis
Minneapolis, MN

Posted October 7, 2019

Hospitality Management Intern

Job overview

This ten to twelve week structured program contains assignments that will provide learning objectives that give students the opportunity to gain hands on experience in the hotel industry. The internship exposes a student to various departments at a designated Aimbridge property or properties.

Education & Experience

  • Working towards bachelor’s degree (B.A.) or associate’s degree (A.A.) in hospitality, hotel or tourism management from four-year or two-year College or University; or equivalent combination of education and experience.
  • Ability to present and express ideas and information clearly and concisely in a manner appropriate to audience, whether oral or written.
  • Knowledge of and ability to appropriately interrupt and follow policies and procedures.
  • Ability to manage difficult or emotional customer situations; includes the ability to respond promptly to customer needs and requests for service and assistance.
  • Adaptability to demanding/fast paced environment.
  • Ability to meet the demands of the work schedule, to be at work and on time. May occasionally require the ability to work outside of regularly scheduled hours. Schedules may vary based on business need.

What you will be doing

Operations Track
  • Guest Service Gold
    • Learn 7 key elements of service that will leave a lasting impression on each guest.
  • Front Desk Representative
    • Greets, registers and assigns rooms to guests.
    • Promptly and efficiently deals with guests’ requests and complaints.
    • Answers and routes calls as appropriate; takes guest messages with accuracy.
  • Guestroom Attendant
    • Cleans rooms in accordance to specific brand and company minutes per room standard.  Replenishes guest room supplies.
    • Complete room inspections.
  • Maintenance Employee
    • Maintains cleanliness of public areas, storage areas, and parking lot.
    • Replaces warn or damaged parts.
    • Maintains and services pool and spa areas including testing and recording as stated by state and city regulations.
    • Complete an inventory for all supplies and tools.
    • Conduct preventative maintenance on guestrooms.
    • Conduct safety checks.
  • Management/Sales
    • Understanding of company/franchise standards.
    • Review hotels guest tracking reports.
    • Understanding of cost controls.
    • Review Daily Checklist.
    • Monitor the hiring of new associates.
    • Discuss daily trends with management.
    • Attend a sales call.
    • Works with sales team to understand department functions.  Review hotels web site and other social media sites.
    • Review hotels budget.
    • Other duties as assigned.
Food & Beverage Track
  • Guest Service Gold
    • Learn 7 key elements of service that will leave a lasting impression on each guest. 
  • Restaurant Server
    • Service guests with all food and beverage requirements.
    • Be familiar with the organization of the restaurant and lounge and know the function of each job position.
    • Clear, clean and reset tables as needed.
    • Be familiar with the operation of the P.O.S. system.
    • Carry out cashiering functions in closing checks and end of shift paperwork.
    • Perform opening and closing procedures, and side work duties according to station rotation assignment.
  • Kitchen Cook
    • Cooks food in quantities according to menu and number of persons to be served.
    • Inventories food, supplies and equipment weekly.
    • Orders kitchen supplies as needed.
    • Ensures all temp logs and waste logs are maintained daily.
    • Directs personnel assisting in preparation and serving of meals.
    • Receives, dates, and examines foodstuffs and supplies to ensure quality and quantity meet established standards and specifications.
  • Breakfast Attendant/Club Lounge Attendant
    • Prepares and serves menu items to sets up the buffet before guests begin arriving for breakfast. Displays the food and beverages in an organized and attractive manner.
    • Frequently checks buffet line to replenish food, beverages and supplies needed.
    • Sets out plates, cups, bowels, utensils and napkins for guests to use.
    • Removes and disposes of leftover food at end of breakfast shift. Cleans buffet area according to established standards. Ensures inventory is stocked and properly stored prior to the next day’s shift.
    • May keep daily or weekly records of foods used and consumed.
    • Prepare and serve hot, cold, and/or other beverages. Stock Ice, glassware, and supplies.
  • Management/Sales
    • Understanding of company/franchise standards.
    • Review hotels guest tracking reports.
    • Understanding of cost controls.
    • Review Daily Checklist.
    • Monitor the hiring of new associates.
    • Discuss daily trends with management.
    • Attend a sales call.
    • Works with sales team to understand department functions.
    • Review hotels web site and other social media sites.
    • Review hotels budget.
    • Other duties as assigned.                                                       

Hyatt Regency Bloomington - Minneapolis

303 Room Hotel

Our Hotel

Situated on the Blue Line Light Rail at Bloomington Central Station just one stop from the Mall of America and Minneapolis St. Paul International Airport, Hyatt Regency Bloomington-Minneapolis is the ideal location for business or pleasure. Offering upgraded amenities, complimentary Wi-Fi in all guest rooms and lobby, a full-service concierge, and superior service, our Hyatt Regency hotel in Bloomington, MN, is the perfect place for guests to relax, work, connect and explore. Featuring Regency Club Level guest rooms and 14 suites with panoramic views, our Bloomington-Minneapolis hotel offers stunning accommodations. We inspire guests to live well while visiting the Minnesota Valley National Wildlife Refuge just steps from the hotel escaping from urban to rural enjoying walking paths and breath taking views.